10-16-2014 06:56 AM
I've seen reports for both the U410 and U410 Touch in this thread. It would help me if several people could provide the machine type, which can usually be found on the bottom of the laptop.
10-18-2014 02:10 PM
10-18-2014 06:23 PM
Amy needs the Model Number posted on your machines, it should be a five digit number on a tag that should be on the bottom of your machines. NOT THE THE SERIAL NUMBER, just the Model Number.
10-19-2014 07:39 PM
I've attatec the picture of my laptop. I've brought it to the local computer repair store, and they told me the back cover is broken. Since I've not repaired it yet, I press the pretzel back to the cover in order to use.
10-20-2014 06:16 AM
Thanks for the responses and pictures. As an FYI, I am investigating both the U410 and the U410 Touch.
I have a U410 Touch coming in to show to my next level support, and have reached out to a forum member in this thread to see if we could borrow their U410 for the same purpose - testing and escalate of these reports.
I will update this thread when I have more info.
Thanks for your continued patience,
10-22-2014 04:50 PM - last edited on 10-23-2014 05:08 AM by Amy_PI_Lenovo
I have sent in the U410 Touch that had a problem with the screen coming off. This computer belongs to my neice who about had a whole herd of cows when it happened. I have been trying to keep it together until a resolution was arrived at but it became a big enough problem that it just had to be fixed. I contacted Amy when I read this thread and offered this computer up for testing. I know being without a computer can be a hardship, but I also know that if a problem cannot be reproduced in the testing lab, the only way to get the data to fix the problem is to get users to send in their machines. The more machines volunteered to be worked on the better. Any engineer or technician will tell you the more data that is available the better the resolution will be.
I am not employed by Lenovo, I am a guru on their forum. But I only recently became a Lenovo owner myself. I also own a U410 Touch so I am watching this thread and the resolution very carefully. I encourage others to send in your machines for testing / repairing. I am sure they will have a resolution shortly, but they need your help to do it.
10/23 EDIT: Moved to front of thread for case escalation purposes. - Amy_Lenovo