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Posts: 1
Registered: ‎03-02-2011
Location: Berkeley
Message 1 of 2 (992 Views)

S10-3 screen crack for no reason


i bought my netbook S10-3 about 5 months ago.

Since then, I've been taking a very good care of my netbook.

But today when i opened it, there was a crack acroos the screen.

It was fine until yesterday on my desk, and I never dropped it nor stepped on it.

I just put it in my backpack to go to school and took out from the case, and there was a crack.

I am 100%  sure there was no mechanical impact or damage to my netbook or even to my backpack.


so i called Lenovo, and they say "LCD crack" cannot be covered under warranty,

and I need to pay "$280" to replace the screen.

I don't know how this happened. Yeah. of course the screen cannot crack by itself, but still i don't understand.


Is there any way that this problem can be solved under warranty? or at least in a less expensive way?

I am a poor college student, and there is no way i can afford $280 right now.


Thank you

Lenovo Staff
Posts: 3,818
Registered: ‎07-11-2010
Location: Malaysia
Message 2 of 2 (962 Views)

Re: S10-3 screen crack for no reason


Welcome to Lenovo Forums, am sorry to hear bout the issue. There was a discussion about this previously, you check this post from Mark_Lenovo and see if it helps.

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