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Judd
Paper Tape
Posts: 3
Registered: ‎04-13-2018
Location: GB
Views: 5,411
Message 1 of 5

S21e-20 - Factory reset fail

Thank you for taking the time to read this;

 

 

I was attempting to do a factory reset on my sons S21e notebook ready to give to my friend.  Had no issues in the two years he has had it.  Had full anti-virus and during the reset process it reached 65% then stopped.  It then gave an error message and is now stuck in a loop of a Lenovo load screen before resetting.  I tried the 'Fn', 'Esc' & power button to force the reset and was met with the screen below.

 

Any advice would be greatful.

 

 

 

 

 

 

S21e.jpeg

Sr Support Specialist
Posts: 9,129
Registered: ‎11-30-2015
Location: PH
Views: 5,394
Message 2 of 5

Re: S21e-20 - Factory reset fail

Hi Judd,

 

Welcome to the Community Forums.

 

I would suggest that you try to proceed with shutting down the machine again and press both ESC and FN then power button till you can have the same Novo menu. Try to set the BIOS option under exit tab to load defaults and save and exit and perform the same process again to factory reset.

 

If you have the same repair error message maybe you can proceed F8 for start up options and try to reload back to Windows.

You can try safe mode and disable some start up programs (clean boot) and restart.

If this manage to boot to Windows then try to use rest features of Windows itself.

Else, a clean installation may be the next option.

 

Update us how it goes.

 

Regards

 



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Judd
Paper Tape
Posts: 3
Registered: ‎04-13-2018
Location: GB
Views: 5,390
Message 3 of 5

Re: S21e-20 - Factory reset fail

Thank you spidey101 for your reply.

 

I have just followed your instructions to no avail.   Looks like a clean install might be the only way..... do you have any guidance on this matter? 

 

Kind Regards

 

Judd

Sr Support Specialist
Posts: 9,129
Registered: ‎11-30-2015
Location: PH
Views: 5,344
Message 4 of 5

Re: S21e-20 - Factory reset fail

Hi Judd,

 

Greetings.

 

Would the machine still load Windows ?

What is the version that it came with originally?

 

You can try cheking option for a WIndows Reset.

Else, downloading the same version ISO image and setting it as an installer would allow clean installation. You can also review this discussion for the steps

 

Update us soon as convenient.

 

Regards

 



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Judd
Paper Tape
Posts: 3
Registered: ‎04-13-2018
Location: GB
Views: 5,230
Message 5 of 5

Re: S21e-20 - Factory reset fail

So, after getting an afternoon with the machine (her ladyship was too busy watching the royal wedding Smiley Frustrated ), it appears an issue in the recovery partition caused the fault.   So after the kind advice on this thread, i have downloaded windows to USB and done a clean install.  I couldn't find anything to fix the recovery partition so i have removed it and have the entire eMMC drive as the C:\ with a USB flash drive as back up and recovery instead.

 

Many thanks to spidey 101 who offered support, it is greatly appericated.

 

Regards

 

Judd

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