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klawdin
Paper Tape
Posts: 3
Registered: ‎06-01-2014
Location: Philippines
Views: 26,828
Message 1 of 18

S410p Touch Screen Stopped Working

My laptop's touch screen function stopped working just a while ago. When I shut down my laptop, tere's this windows update that lasted for more or less an hour. After that, the touch screen just stopped working. Note that there hasn't been any program installation prior to the antivirus uninstallation - all programs and files contained in the laptop is as it was the moment I bought it.

 

*Laptop's running Windows 8 Single Language

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Retired Support Specialist
Posts: 4,447
Registered: ‎04-22-2013
Location: Philippines
Views: 26,642
Message 2 of 18

Re: S410p Touch Screen Stopped Working

hi klawdin,

 

Welcome to Lenovo Community Forums!

 

Open Device Manager and Uninstall all That start with HID- under Human interface devices.

REstart the system and see if that works.

 

Also Perform a Power Drain.

 

Hope this helps

Cheers!



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klawdin
Paper Tape
Posts: 3
Registered: ‎06-01-2014
Location: Philippines
Views: 26,629
Message 3 of 18

Re: S410p Touch Screen Stopped Working

Both didn't work. Oh and here's the thing - before I uninstalled those HIDs, the touch screen will not work after some time of use, but when I restarted the laptop it will work again.

Retired Support Specialist
Posts: 4,447
Registered: ‎04-22-2013
Location: Philippines
Views: 26,617
Message 4 of 18

Re: S410p Touch Screen Stopped Working

hi klawdin,

 

I see,

Try Turning Off Fast Start up option

http://www.eightforums.com/tutorials/6320-fast-startup-turn-off-windows-8-a.html

 

 

After that do a Hard Restart

     See if that will work,



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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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klawdin
Paper Tape
Posts: 3
Registered: ‎06-01-2014
Location: Philippines
Views: 26,844
Message 5 of 18

Re: S410p Touch Screen Stopped Working

Let's see. I didn't know what exactly I did but the touch screen function is stable now - no more stopping of the function after a while. I upgraded to 8.1 and installed windows updates. That must have done the trick. Anyways, thank you very much for assisting me in this problem.
romron
Paper Tape
Posts: 2
Registered: ‎06-10-2014
Location: Philippines|63
Views: 26,538
Message 6 of 18

Re: S410p Touch Screen Stopped Working

Hello.. I just encountered the same problem yesterday .. Already tried uninstalling those HIDs and Turning Off Fast Start Up Option. Butstill the touch screen isnt working.. please help Smiley Sad
romron
Paper Tape
Posts: 2
Registered: ‎06-10-2014
Location: Philippines|63
Views: 26,529
Message 7 of 18

Re: S410p Touch Screen Stopped Working

Already uninstalled all that start with HIDs and was asked to restart. But after rebooting, when I checked device manager - HIDs that I uninstalled are still there.. The problem is still not solved. And now, everytime I opened my laptop - Explorer.EXE always prompt to my screen.
punzalan25brian
What's DOS?
Posts: 1
Registered: ‎07-01-2014
Location: philippines
Views: 26,354
Message 8 of 18

Re: S410p Touch Screen Stopped Working

I have also the same exact problem. Sometimes the problem occur, sometimes stablize when restart. I think it is not just related to the windows update because sometimes there is no important update but touch screen is still not working. In short, it is in latest update.

It is also windows 8 Single Language.

Is it hardware or software problem? please tell me right away, because i have this in almost 4 days. I only have 7 days from the day it bought for replacement.

ksbeh
Paper Tape
Posts: 3
Registered: ‎07-17-2014
Location: Malaysia
Views: 26,215
Message 9 of 18

Re: S410p Touch Screen Stopped Working

Same issue happened to me, the touch not working twice since I bought it 2 months ago. It just goes well again 1 day after (weird). What is the problem actually? Lenovo pls come and assists us, thanks. 

Techiebobo
Paper Tape
Posts: 2
Registered: ‎07-24-2014
Location: Philippines
Views: 26,112
Message 10 of 18

Re: S410p Touch Screen Stopped Working

I have the same problem. I just bought this about 2 months ago and never had a problem until Windows was updated. Now the touch feature sometimes work, sometimes it does not. Please help. The reason I bought this in the first place  because it is touch.  

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