10-16-2018 07:45 PM - edited 10-16-2018 07:59 PM
I’m new to this, has never had time for forums or the need..
My daughter’s laptop was stolen, but fortunately retrieved a week after.
its an U410 Model 20170, I changed HDD to an SSD and installed Win10pro on it.
One thing I have noticed, my laptops serial number is changed in BIOS, i.e. originally the serial was read QB0XXXXX8882, now it reads xxxxxxxxxxx8882A3OK and since Future Shop ser the laptop up, I have now idea what BIOS password is, After I put it wrong 3 times it just locks up with message : error. System Lock. It’s a wonderful machine with an SSD, but after installing Win10Pro my mSATA 20 Gb drive is no longer showing, I guess because the raid setting isn’t on?
any and all suggestions would be appreciated
10-16-2018 08:31 PM
If the serial number is changed and the password was changed also, something was changed when he machine was not under your control. There is no reset. A dealer or servicer can fix the serial, but there is no way to reset the password
10-16-2018 11:36 PM
Thank you Rich,
what i tried and this DID work was to Flash BIOS with 99xx version, that removed the password and I can now access BIOS, I set up my own password, so my kiddies wouldn't inadvertantly screw something up.
Peculiar part is that within BIOS my SN shows properly without A3OK on the end, but when i try wmic bios get SerialNumber, it spits out WITH A3OK...
And, after BIOS flash my computer started reporting as U310 vs U410, I think I saw something earlier around here.