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2 Posts

04-27-2021

United States of America

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Stuck at black screen S340 Ideapad

2021-04-27, 16:34 PM

Help! My laptop is stuck at a black screen. I have an Ideapad s340 model # 81WW with an internal battery. The power button comes on, the keyboard lights up and Lenovo appears on the screen and then the screen goes black and nothing I do changes that. I’ve tried clicking, entering my pin, task manager, powering off then on again, and nothing. Any suggestions?

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1861 Posts

01-08-2021

Philippines

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Re:Stuck at black screen S340 Ideapad

2021-04-27, 17:09 PM

Hi MamiLuna,

 

Welcome to the Community Forums.

 

Please try performing these steps for your computer to isolate the issue. Try going through power cycle and loading the BIOS to defaults.

 

Perform a static discharge/power cycle
- Make sure there is still remaining battery power, able to power up the machine.
- Disconnect all cables and/or peripheral devices connected to the machine (ex. power cable, hdmi cable, external mouse/keyboard, flashdrives, etc).
- Ensure that device is powered/switched off.
- Press and hold down the power button for as long as 60 seconds to drain flea power or excess voltage.
- The machine should remain in off state. 

 

Perform/load BIOS defaults
- Make sure that the machine is properly powered down/switched off.
- Find the Novo Button. How a Novo button should look like: https://support.lenovo.com/us/fr/solutions/ht062552 
- Access/click this by using an unfolded paperclip or by using something similar to the latter.
- Machine will power up to Novo Menu. Navigate and select using the arrow keys to BIOS Set Up.
- Inside the BIOS Set Up, navigate to the Exit Menu. Select Load Setup Default - click Enter, select YES and click Enter.
- Select Exit and Save Changes then click Enter, select YES and click Enter.
- The computer will start up.

 

Check if you would still encounter the same black screen during the troubleshooting or after the troubleshooting.

 

Let us know.

 

Regards.
Dex_Lenovo



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1 Posts

05-02-2021

United States of America

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Re:Stuck at black screen S340 Ideapad

2021-05-02, 14:05 PM

I am having the same problem. It happened on 4/30/2020. I have run all the troubleshooting I could find and perform myself, but nothing worked.  I even restored my laptop to a previous update from over a month ago and it still didn't work.  I can plug my laptop to my TV using an HDMI cable and I can see what should be on my screen,  so I know the laptop is operating. When I go to change the display settings, it shows my TV as being my display and doesn't detect any other display. I  was hoping to be able to fix it from home as my daughter has finals and she can't wait for it to be sent in for repairs.

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1861 Posts

01-08-2021

Philippines

115 Signins

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  • Posts: 1861
  • Registered: ‎01-08-2021
  • Location: Philippines
  • Views: 10725
  • Message 4 of 4

Re:Stuck at black screen S340 Ideapad

2021-05-04, 11:31 AM

Welcome to the Community Forums varoyer,

 

Did this specifically happen after a BIOS update or a Windows update?

 

Technically, if the issue would be a black screen then connecting an external monitor should show you extended display. I would recommend trying the steps above and see if you can still access your machine's BIOS through your laptop screen.

 

Let us know how it goes.

 

Regards.
Dex_Lenovo



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