cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
ecmiller
Paper Tape
Posts: 3
Registered: ‎12-23-2017
Location: US
Views: 264
Message 1 of 6

U31-70 Will Not Sleep

Hi All,

 

I have a model U1-70 that will not sleep. In power settings laptop is set to sleep when lid is closed. When you open the lid then and hit a key to wake it up, laptop completely reboots. Even when using Start > Power > Sleep, the laptop shuts down and when tap a key or power button, no apps reopened. Only other symptom is in Device Manager, there is and issue with Intel(r) Management Engine Interface where device status is "Device cannot start. (Code 10) STATUS_DEVICE_POWER_FAILURE. Are these connected?

 

Thanks.

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 162
Message 2 of 6

Re: U31-70 Will Not Sleep

Hello Ecmiller


Thanks for using the Lenovo forums.


It is possible that would cause the issue.

 

You can find a driver update for it on the support site, amongts the chipset section of drivers, see if updating this is able to help at all.

 

Hope this helps, let us know how you get on.


==================================================================================
Did someone help you today? Thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

 

This will help the rest of the Community with similar issues identify the verified solution and benefit from it.



Pesszimistának lenni a legjobb, vagy igazad van, vagy kellemesen meglepődsz...
ecmiller
Paper Tape
Posts: 3
Registered: ‎12-23-2017
Location: US
Views: 146
Message 3 of 6

Re: U31-70 Will Not Sleep

I tried to update the driver as you said and I keep getting an error message saying that the installation source for this product is not available and to verify the source exists and that you can access it. I'm not sure what to do from here on out.

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 135
Message 4 of 6

Re: U31-70 Will Not Sleep

What version of Windows are you running?

 

 

 


==================================================================================
Did someone help you today? Thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

 

This will help the rest of the Community with similar issues identify the verified solution and benefit from it.



Pesszimistának lenni a legjobb, vagy igazad van, vagy kellemesen meglepődsz...
Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 133
Message 5 of 6

Re: U31-70 Will Not Sleep

Also, this may be useful, have a read:

https://support.microsoft.com/en-us/help/2438651/how-to-troubleshoot-windows-installer-errors#

 

Hope this helps, let us know how you get on.


==================================================================================
Did someone help you today? Thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

 

This will help the rest of the Community with similar issues identify the verified solution and benefit from it.



Pesszimistának lenni a legjobb, vagy igazad van, vagy kellemesen meglepődsz...
ecmiller
Paper Tape
Posts: 3
Registered: ‎12-23-2017
Location: US
Views: 124
Message 6 of 6

Re: U31-70 Will Not Sleep

Windows 10 Version 1709

Check out current deals!


Shop current deals

Top Kudoed Authors