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christhjian
Paper Tape
Posts: 2
Registered: ‎08-17-2016
Location: EE
Views: 314
Message 1 of 4

U31-70 capacity

Hello.

 

 

I just got hold of my newly bought U31-70 notebook and to my shock, Windows C - the harddrive - capacity is only 95 Gb instead of the promised 1 Tb. Have I misunderstood something or has there been a mistake by someone who screwed this laptop together? I wil say that I'm new to Windows 10.

 

 

 

 

Sr Support Specialist
Posts: 8,725
Registered: ‎11-30-2015
Location: PH
Views: 285
Message 2 of 4

Re: U31-70 capacity

Hi christhjian ,

 

Welcome to the Community Forums. 

 

Would you have the machine number ?

Check on the machine number from the sticker or check it from here , just keep your serial number confidential.

 

Check on how data partition is managed on your harddrive is using disk management tools under Computer management. You can type diskmgmt.msc when you open the run box (Win key + r) as described on this guide.

You may upload the image so we can verify how it was partitioned. 

 

Update us as soon as convenient. 

 

Regards



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christhjian
Paper Tape
Posts: 2
Registered: ‎08-17-2016
Location: EE
Views: 274
Message 3 of 4

Re: U31-70 capacity

Hey.

 

 

Thank you for your reply. Now that I've dug a little deeper I don't think these hard drive partitions are flawed. However I did find out that the model of the hard drive is called samsung mznlf128hchp-000l2 which should indeed be as small as 128 Gb. But this can't be the right hard drive, can it? The computer is manufactured on the 15th of October 2015. I find it hard to believe there has been U31-70 laptop fitted with such a small harddrive. Every review I've checked also says that the capacity should be bigger.

 

My question now would be wether these laptops have actually been fitted with these model of harddrives? Should I contact the shop where I got it?

Sr Support Specialist
Posts: 8,725
Registered: ‎11-30-2015
Location: PH
Views: 245
Message 4 of 4

Re: U31-70 capacity

Hi christhjian ,

 

Greetings. 

 

U31-70 would also have different variants ( each different mainly on the specification of device like drive capacity) and it would be specific to the machine number. 

 

Check the machine number details from the parts look up  before you call in the store. 

Again have this check first to verify what you have current .

 

"Check on how data partition is managed on your harddrive is using disk management tools under Computer management. You can type diskmgmt.mscwhen you open the run box (Win key + r) as described on this guide.

You may upload the image so we can verify how it was partitioned. "

 

Regards



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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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