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c2nah777
Blue Screen Again
Posts: 2
Registered: ‎03-04-2015
Location: United States
Views: 404
Message 1 of 4

U310 IdeaPad Touch :The Touch Screen Stopped Working. No Previous Posts Have Helped.

Drivers all show working properly. Not intermittent. Tried settings and no help. No response when touching screen at all. Can't calibrate. Bios has no update available. Nothing in manual under troubleshooting. Any quick fix suggestions have likely been tried, but open to all ideas.

 

If all else fails, and assuming the digitizer is bad, what does repair entail and any rough estimate?

Is there any recall? I see this issue on the forum a lot with not many folks getting it resolved.

TIA!!

Retired Support Specialist
Posts: 4,447
Registered: ‎04-22-2013
Location: Philippines
Views: 378
Message 2 of 4

Re: U310 IdeaPad Touch :The Touch Screen Stopped Working. No Previous Posts Have Helped.

hi c2nah777,

 

Welcome to Lenovo Community Forums!

 

Have you tried booting the system in Recovery Mode (One Key Recovery), You're not going to Recover the system since your only going to check the touchscreen in that mode "Outside Windows"

 

See if the touhcscreen works there,

If Yes, I would suggest doing a factory Reset First Before jumping into a hardware Repair.

If No, Then I think you're correct with the digitizer.

 

Regards

Solid Cruver



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c2nah777
Blue Screen Again
Posts: 2
Registered: ‎03-04-2015
Location: United States
Views: 375
Message 3 of 4

Re: U310 IdeaPad Touch :The Touch Screen Stopped Working. No Previous Posts Have Helped.

Hi Solid,

 

Thank you for the tip. Unfortunately touch isn't working within the One Key Recovery environment either. Any idea what repairs may cost through Lenovo service?

Retired Support Specialist
Posts: 4,447
Registered: ‎04-22-2013
Location: Philippines
Views: 368
Message 4 of 4

Re: U310 IdeaPad Touch :The Touch Screen Stopped Working. No Previous Posts Have Helped.

hi c2nah777,

 

Thanks for getting back with your findings!

I'm not sure with the cost, You can try calling Lenovo Technical Team for that info 

 
Spoiler
United States
IDEA-branded and B, C, E, G, H, K, N, Q, V, Y Series Products
English
1-877-4-Lenovo, 1-877-453-6686
24 hours a day 7 days/week
Software Premium Support - Windows & Android Operating Systems
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1-855-271-3879
8AM-11PM Eastern, daily
 
If the system is still within warranty, You don't have to pay anything for this repair.
 
Hope this helps
Cheers!
 
 
 



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