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Kaldr
Punch Card
Posts: 34
Registered: ‎01-23-2010
Location: Bangladesh
Views: 736
Message 1 of 8

U310 Sound Messing up

Hi guys

 

I recently upgraded my U310 from Win 8 to 8.1. Since then it has been giving me various issues. The sound seems to stop working randomly. Although it happens more after waking up from sleep/hibernation. Sometimes I turn on the laptop and there is no sound. The sound bar shows full volume but I don't hear a thing. What's going on?

 

Thanks for any help.

Retired Support Specialist
Posts: 2,826
Registered: ‎08-01-2013
Location: Bangalore
Views: 708
Message 2 of 8

Re: U310 Sound Messing up

Hi Kaldr,

 

Welcome to Lenovo Community Forums!

 

I’m sorry to hear that the audio is not working as expected in your U310 Laptop after upgrading to windows 8.1, I suggest you to install the Audio and Chipset driver and check if the issue persists. Below are the links to download the same:

 

While installing the drivers right click on the downloaded file and select “Run as administrator” option to get it installed without any error.

 

Hope this helps!!!

 

Do post us back if the issue still persists.

 

Best Regards

Shiva Kumar



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Kaldr
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Posts: 34
Registered: ‎01-23-2010
Location: Bangladesh
Views: 693
Message 3 of 8

Re: U310 Sound Messing up

Many thanks Shiv K for your assistance! That seems to have solved the problem. However, I hope it does not reappear in the future. Thanks!

Retired Support Specialist
Posts: 2,826
Registered: ‎08-01-2013
Location: Bangalore
Views: 686
Message 4 of 8

Re: U310 Sound Messing up

Hi Kaldr,

 

I’m glad to hear that the issue is resolved by performing the above troubleshooting steps, please feel free to post in Lenovo Community Forums if you have any further queries!

 

Cheers! Smiley Happy

 

Shiva Kumar



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cynbess3
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Posts: 2
Registered: ‎12-16-2013
Location: Atlanta, GA
Views: 425
Message 5 of 8

Re: U310 Sound Messing up

Still no sound after upgrade to windows 8.1. I have down loaded the audio drivers listed and restarted my computer. The sound came back but then disappeared again. Any other suggestions or drivers I should try. I have ideapad U310
Retired Support Specialist
Posts: 2,826
Registered: ‎08-01-2013
Location: Bangalore
Views: 414
Message 6 of 8

Re: U310 Sound Messing up

Hi Cynbess3,

 

Welcome to Lenovo Community Forums!

 

I’m sorry to hear that the issue persists even after installing the driver, I suggest you to install the driver mentioned in the above link, while installing right click on the downloaded file and select “Run as administrator” option to get it installed without any error. This will resolve the issue.

 

Hope to hear back soon

 

Best Regards

Shiva Kumar



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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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cynbess3
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Posts: 2
Registered: ‎12-16-2013
Location: Atlanta, GA
Views: 397
Message 7 of 8

Re: U310 Sound Messing up

Ran the driver as administrator and once the computer hibernates or goes to sleep I have no sound again. Any other sugesstions or drivers available. Is there a way to just down grade back to windows 8?

Retired Support Specialist
Posts: 2,826
Registered: ‎08-01-2013
Location: Bangalore
Views: 387
Message 8 of 8

Re: U310 Sound Messing up

Hi Cynbess3,

 

As the issue persists, I suggest you to perform “System Restore”, below is the link for the steps to perform “System Restore” in the computer:

 

Do post us back if the issue still persists.

 

Best Regards

Shiva Kumar



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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