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U310 Touch: Internet not working?

2017-02-02, 20:17 PM

I'm running Windows 8.1. I started having issues the day before yesterday when I downloaded Skype. It froze several times, task manager couldn't kill it, and I had to turn my laptop off to close the program. After doing that, I was able to use Skype and did so for a few hours with no other issues that night. Yesterday, while in the middle of watching a video on Chrome, the video suddenly froze and it popped up saying that Chrome wasn't responding, did I want to wait or close it. I selected close but it wouldn't close, just kept running the "Windows is looking for a solution to the problem" thing for several minutes so I had to end Chrome through the task manager. When I tried to reopen it, it wouldn't respond. I restarted and decided since I'd had no issues before installing Skype, I would uninstall it and see if that helped. I also uninstalled a few games I no longer used in case I was having space issues. I then had it download and install any Windows updates, restarted after that was done, and was able to use Chrome again.


A few hours later (the computer had been asleep for at least two or three hours,) I was successfully browsing when I tried to view a news site and Chrome froze/stopped responding. I tried to select "close the program" again but got same result, it wouldn't close, kept saying "Windows is looking for a solution to the problem" so I used the task manager to close it again. Repeat the earlier issues, couldn't reopen Chrome, turned laptop off and back on (selecting shut down, not restart), and Chrome opened but the first website I tried to go to froze it again. After ending it through task manager that time, no amount of shut down and turn back on will make Chrome open. I'm able to open Internet Explorer, but it won't load anything. I tried to uninstall Chrome because I thought maybe reinstalling fresh would help, but when I try to uninstall it tells me to close all windows including ones "running in Windows 8 mode." I have no idea what that means.


After IE failed to load anything, I tried opening the iTunes store and that also wouldn't load (iTunes opened, but no store) and the Windows store (green icon screen opened but never showed a store), so I think this is somewhat an internet issue, but I have no idea what could be causing it or where to even start looking. I've had wifi issues on this computer before, it often disconnects even when my phone and my mom's ancient laptop are still connected, and it doesn't recognize ethernet cables.


If there's any other information needed I'll try to find it, if you have time please specify where to find anything you specifically want to know. I'm not completely computer illiterate but my tech education has weirdly spaced holes so it's probably best to just instruct me like I'm a confused grandma. Thank you for any help!


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Re: U310 Touch: Internet not working?

2017-02-06, 11:36 AM

Hi annoyedowl,


Thanks for posting and welcome to the forum!


It sounds a little bizarre for that to occur for simply installing Skype, other than both Chrome and IE freezing your laptop, does it appear to be working fine? 

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