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farhan_m
Paper Tape
Posts: 2
Registered: ‎03-25-2017
Location: BE
Views: 777
Message 1 of 4

U310 battery does not charge (plugged in, not charging), Windows 10

Hello, I have a Lenovo u330p machine that was bought in Sept 2013, upgraded to Windows 10 in 2015.

 

Recently, the device stopped charging (as of now: 96%, plugged in, not charging).

 

I checked the Lenovo Energy Manager, the Conservation mode is disabled.

 

I checked the Power Options on my Control Panel and it is on Daily Mode.

 

What is the problem that is causing my battery to not charge? What can I do?

 

Please help, thanks!

 

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 712
Message 2 of 4

Re: U310 battery does not charge (plugged in, not charging), Windows 10

Hello Farhan_m

Thanks for using the Lenovo forums.

Does it drop below 96%?

 

Some batteries are designed to last longer on 90% - 98% I think? As being on 100% charge can shorten their lifespan.

 

Try to see if you can use a different charging cable, it may be the issue.

 

Try a static discharge for this, it may help to resolve the issue or at least get rid of any built up static on the motherboard.

(If the battery is internal, please just skip the remove/replace battery steps.)
1. Turn the unit off
2. Remove the battery and the Mains adapter
3. Press and hold the front power button for 30 seconds
4. Replace the battery and the Mains adapter
5. Turn the unit on as normal

 

Hope this helps, let us know how you get on.


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farhan_m
Paper Tape
Posts: 2
Registered: ‎03-25-2017
Location: BE
Views: 697
Message 3 of 4

Re: U310 battery does not charge (plugged in, not charging), Windows 10

Hello, here's a screenshot off Lenovo Settings.

 

I have done the static discharge thing to no effect.

 

Where might the problem lie?

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 687
Message 4 of 4

Re: U310 battery does not charge (plugged in, not charging), Windows 10

It often will not charge after 95% or so to keep the battery healthy. Because I frequently sleep mine as I move from room to room my battery is often at 97% not charging or 98% not charging. Once I actually use the battery for a while it will charge all the way up.

 

Also, System Tray > Lenovo Energy Management > Go to Settings > Turn OFF Conservation Mode > Remove AC adapter > Reinstall AC adapter > It should charge up to 100%.

 

Update us how it goes.

 

 

 

 

Regards,

 

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