cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Tracy25
What's DOS?
Posts: 2
Registered: ‎03-10-2016
Location: Minnesota
Views: 684
Message 1 of 4

U310 black screen

Hi, I left my computer on with the power supply plugged in, came back and the screen was black, computer was awake screen wasnt. So I did a hard reboot few times, still black screen. I tried plugging it into a monitor and got nothing. So I left it run out of battery and then tried rebooting same thing. I read somewhere that if you remove the ram and reinstall it, it would work. I've tried that now too and nothing same situation. Help!
Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 656
Message 2 of 4

Re: U310 black screen

Hi Tracy,

 

Welcome to Lenovo Forums.

 

Please perform the below steps:

 

Hold power button down to turn laptop off.

Unplug, and remove battery.
Hold down power button for ~ 30 seconds.
Re-plug, without battery and see if you can boot
to bios setup. (F1 or F2 key at Lenovo screen)
If so, shut down again, and replace battery.
Boot and see what windows does.

And post the details of your laptop, model,
and OS. (Operating system)

 

I hope the above information helps.

 

Regards,

Shashi

 

------------------------------------------------------------------------

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

Tracy25
What's DOS?
Posts: 2
Registered: ‎03-10-2016
Location: Minnesota
Views: 642
Message 3 of 4

Re: U310 black screen

It didn't work. The screen is black. My laptop is Lenovo U310. Windows7
Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 633
Message 4 of 4

Re: U310 black screen

Hi Tracy,

 

I understand that it must be frustrating, but rest assured, we are here to help fix the issue and guide you in the right direction.

 

Here it’s the case of Hdd problem. It is either not connected properly or it has crashed. The easiest way to see is that if the Hdd access light is blinking. I would suggest you to install windows on Hdd for the time being & check of still issue persist. , Click here and refer for hardware maintenance manual.

 

NOTE: Please backup the data in the computer before performing clean format, as the data will be completely erased.

 

I hope the above information helps.

 

Regards,

Shashi

 

---------------------------------------------------------------------------

Tap that kudos button if I helped.
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

Top Kudoed Authors