06-03-2013 05:55 AM
I noticed small gaps between the bottom cover and the body of the keyboard since last month. This laptop is still under warranty. I went to the service center and they claimed that it's physical damage by improper usage. But this laptop has no accident at all, no drop, or anything severe which can cause this damage. The exterior outlook is good, no scratch or any kink at all. So, i read so many posts and seems like Y series has problems with the hinges and they are covered under warranty. Comparatively, hinges which are being used everyday to open the top is covered under warranty, yet the bottom which is basically not a moving part is not covered, eventhough it's not caused by me. If hinges can be considered as manufacturing quality issue, why the thing holding the base to the body are not? Please help.
06-04-2013 11:46 AM
The Ideapad U400 here on the lab also have a tiny gap at the lower left side between the Top Cover (upper case) and the Base Cover (bottom case) - the gap is a thin sheet of paper. Perhaps this is by design? How big is the gap on your unit? Did you opened up the unit before? (i.e. to add up more RAM, etc.)
AFAIK, they will only replace the Base Cover (bottom case) in warranty if there's a broken part in that area or if the sticker labels are unreadable (i.e. Product key, Bluetooth stickers, etc. are faded out and needs replacement)
06-04-2013 04:51 PM
The gap is about 2mm. Is not a design. I bought this laptop about a year ago. I did not open up anything because i am not a computer expert. I only know how to use the laptop. I always being careful with my laptop. And this is the 1st laptop that I have used which has this kind of problem. I have asked the dealer and he said that something, like a pin, that hold the base plate to the body is broken. But I have not drop or have any accident at all. The gap started from both corner an go towards the center little bit by little bit. So, you are saying that if the base is opened before will void the warranty? Compared to the hinges that happened to Y series, the users opened the top cover everyday and the hinges broke. Yet it's under warranty? Can you explain more?
06-05-2013 08:20 AM
The dealer is probably talking about a screw that hold the base plate. If there's something broken inside, i.e. like a screw that's loose, you would normally hear a squeaking noise. If you don't hear this noise and opening / closing the lid is fine but you feel that the gap between the base and the top cover is getting wider then what I would do next if I was in your case is to contact lenovo warranty department in your area and report the problem (they'll most likely ask you to send the unit in to diagnose what's going on inside the unit).
07-19-2013 11:21 PM
Have you got a solution for this problem. I am also facing same issue with my U400 laptop. It bottom cover starts showing gaps and click sound also after few months of purchase, and this gap is increasing now - even spreading to screen cover also now. I have checked with warranty department and got update that it can not be covered as it could be a physical damage. A very unexpecetd answer.
I am not sure how it could be a physical damage. I am an experienced user and never used machine in a way it is not expected to be used. How a gap in screen cover could be physical damage by a simple use only, it is surpirising outcome.
Please share if you find any solution.
Or any support specialist: Please suggest about it.
07-21-2013 12:04 AM
No solution at all. Same with you. Talked to service center and they said it's physical damage. I have argued with them but still received same answer from Main HQ. It's very disappointing that Lenovo making such a lousy quality parts and when got faulty, said it's physical damage. Gonna buy new laptop but surely won't be Lenovo anymore.
If you are ok, you can visit the below website and purchased second hand base and get it replace.
Should be much cheaper compare to new parts from Lenovo.
Singapore got any consumer department that you can go to? Maybe you can try there.
During my visit there, another guy brought in his laptop and his left hinge got sound when open up the lid. Again, Lenovo said it's physical damage. The guy also explained that he did not do any abnormal thing other than everyday use. Still same answer. Then he asked "if Lenovo not going to repair or replace, can I take to outside and repair? Will it void my warranty, since the warranty not yet expire? If I do not repair, the hinge will come off one of these days and the damage will be more. Then repair cost will be much higher than now. But if it void the warranty, then how? The person that he talked to not able to answer. Because no matter what you do, the customer is the lose party. So, I gave up.
07-21-2013 11:53 PM
Thanks for sharing the update.
It feels like defective piece is cover up with abstract policty lines. How can we prove that it is not a physical damage, when there is no physical damage sign, no scratch, nothing abnormal. But there is no justification, and no consideration.With normal use, one fine day machine hinge starts giving problem and reason identified by customer service is that "you might not have opened it properly" or "may have lifted it from the cover". But machine is perfect. And this perfect piece is having so many issues in initial few months.
I am also planning to sell this machine if didn't find any solution, as it is becoming useless and I am loosing confidence. Will switch to a brand better in service. I mostly used laptop from Dell and never faced any such issues for years. It is first time I switched to lenovo, this highly marketed product. Seems marketting is much better than service.