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pillet
What's DOS?
Posts: 1
Registered: ‎05-27-2014
Location: france
Views: 3,895
Message 1 of 3

U430 touch : keyboard and touchpad not working after Windows 8.1 upgrade

After updating to Windows 8.1, keyboard and touchpad on my U430 are not working any more.

please help.  it's very urgent

 

Social Support Agent
Social Support Agent
Posts: 5,822
Registered: ‎02-11-2012
Location: PH
Views: 3,882
Message 2 of 3

Re: U430 touch : keyboard and touchpadnot working after Windows 8.1 upgrade

hi pillet,

 

Welcome to the Lenovo Forums.

 

To verify the Touchpad / Keyboard functionality, can you try to:

1. Hold the power button until the computer turns off

2. Press the OneKey Recovery (Novo) button and try to choose choose System Recovery using the arrow keys (this will also check if the keyboard is working)

 

Link to picture

- Link to picture

 

3. In Recovery Environment. you can test if the Touchpad is working by clicking on some options or by just simply moving the mouse

 

If the keyboard/mouse still doesn't work, I recommend you contact Lenovo and report the issue.

 

 

Regards



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pranay_kapoor
Blue Screen Again
Posts: 1
Registered: ‎11-06-2014
Location: India
Views: 3,397
Message 3 of 3

Re: U430 touch : keyboard and touchpadnot working after Windows 8.1 upgrade

Some of the keys in my keyboard are not working and the touchpad is not working properly. The click on the touchpad is not functioning.

 

These are hardware troubles and I am really disappointed in Lenovo as I am in India and despite international warranty, I am not getting ANY assistance from Lenovo.

 

Model: Ideapad U 430 touch 

Serial number: QB07873009

 

HELP! I AM A STUDENT AND CANNOT FUNCTION WITHOUT A FULLY FUNCTIONAL KEYBOARD.

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