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huzo11
Paper Tape
Posts: 3
Registered: ‎05-27-2017
Location: TR
Views: 640
Message 1 of 6

U530 Touch instantly shuts down whenever I unplug the power cable even though battery is full

So I had no such problems until today. It happened instantly. Even though my batter is full, whenever I unplug my charger the laptop shuts down instantly. And when I turn it back on, the orange battery light on the right side flashes quickly. Someone had told me that the battery was dead or I had to replace it but it worked just fine until today. I have been using this laptop for almost 4 years now.

 

Thanks for the suggestions and help.

Community Moderator
Community Moderator
Posts: 4,286
Registered: ‎11-18-2012
Location: US
Views: 599
Message 2 of 6

Re: U530 Touch instantly shuts down whenever I unplug the power cable even though battery is full

Welcome to the Lenovo Community !

 

Sorry to hear of the issue you are having.  The first thing I would check is the condition of the battery.  Given that the laptop is 4 years old, a failed battery is very likely.  You can use the free HWMonitor utility at the link below to view the battery's condition.  It will tell you what the present charge capacity is as well as how much wear the battery has received over the last 4 years.

 

http://www.cpuid.com/softwares/hwmonitor.html

 

HWMonitor comes it two versions.  The first will install directly to your hard drive.  The second version is a portable one that can be unzipped and run without any installation.  The portable version can then be run from a flash drive.



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huzo11
Paper Tape
Posts: 3
Registered: ‎05-27-2017
Location: TR
Views: 596
Message 3 of 6

Re: U530 Touch instantly shuts down whenever I unplug the power cable even though battery is full

Hello

 

Thanks for the reply. I did as you said. Here are the results. Ekran Alıntısı.JPG

Community Moderator
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Posts: 4,286
Registered: ‎11-18-2012
Location: US
Views: 586
Message 4 of 6

Re: U530 Touch instantly shuts down whenever I unplug the power cable even though battery is full

The battery data looks pretty good.  If you have Windows 10, try using the Lenovo Settings app as well.  Under the Battery section of the app it will report the condition of the battery. 

 

If Lenovo Settings is reporting that all is good with the battery then your laptop has a problem with the power circuit.  It is difficult to say where the problem may lie then.  I would recommend you have the laptop inspected by a computer repair facility.   If you have an extended warranty then I would recommend contacting Lenovo Support.

 

Lenovo Support - Turkey

0212-9120-134 Standard charges apply
Turkish
9:00 - 18:00 Monday - Friday



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     to award them a Kudo.
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     please mark it as an "Accept As Solution"
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huzo11
Paper Tape
Posts: 3
Registered: ‎05-27-2017
Location: TR
Views: 580
Message 5 of 6

Re: U530 Touch instantly shuts down whenever I unplug the power cable even though battery is full

Hello.

 

I tried what you said but I got nothing saying about battery's situation in Lenovo Settings App. Ekran Alıntısı.JPG

Community Moderator
Community Moderator
Posts: 4,286
Registered: ‎11-18-2012
Location: US
Views: 574
Message 6 of 6

Re: U530 Touch instantly shuts down whenever I unplug the power cable even though battery is full

Well, Lenovo Settings confirms that the battery is Ok.  Otherwise it would have given a warning of a poor condition.  It did not.  With the battery ruled out that only leaves the laptop's charging circuit as the source of the problem.  I would recommend that you have a computer technician look into the problem further.

 

One thing you might try if you are comfortable working inside your laptop is to reseat the connector to the battery.  That would insure the battery connection is good since it is a multi-pin connector.  Page #33 of your model's Hardware Maintenance Manual shows how to access the internal battery and page #34 shows the connector that needs to be reseated.  Again, if any warranty is still in effect then it is best for Lenovo Service to do.  Here is a link to that manual for your reference.....

 

https://download.lenovo.com/consumer/mobiles_pub/ideapad_u530touch_hmm.pdf



___________________________________________________________
♦ Find a post helpful? Thank that member by clicking on the ☆Star☆ below
     to award them a Kudo.
♦ Posting a problem and a reply is helpful and it answers your question,
     please mark it as an "Accept As Solution"
♦ I'm not a Lenovo employee, just a volunteer geek who likes to help folks.
Sorry, I don't read unsolicited Private Messages. If you have an issue, posting in     the appropriate forum is the best way to get assistance.

Communities:    English English    Deutsche Deutsche     Español Español     Portugues Portugues     Russian flag Русскоязычное

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