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U530 Touch instantly shuts down whenever I unplug the power cable even though battery is full

2017-05-27, 12:42 PM

So I had no such problems until today. It happened instantly. Even though my batter is full, whenever I unplug my charger the laptop shuts down instantly. And when I turn it back on, the orange battery light on the right side flashes quickly. Someone had told me that the battery was dead or I had to replace it but it worked just fine until today. I have been using this laptop for almost 4 years now.

 

Thanks for the suggestions and help.

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4297 Posts

11-18-2012

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Re: U530 Touch instantly shuts down whenever I unplug the power cable even though battery is full

2017-05-27, 14:36 PM

Welcome to the Lenovo Community !

 

Sorry to hear of the issue you are having.  The first thing I would check is the condition of the battery.  Given that the laptop is 4 years old, a failed battery is very likely.  You can use the free HWMonitor utility at the link below to view the battery's condition.  It will tell you what the present charge capacity is as well as how much wear the battery has received over the last 4 years.

 

http://www.cpuid.com/softwares/hwmonitor.html

 

HWMonitor comes it two versions.  The first will install directly to your hard drive.  The second version is a portable one that can be unzipped and run without any installation.  The portable version can then be run from a flash drive.



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Re: U530 Touch instantly shuts down whenever I unplug the power cable even though battery is full

2017-05-27, 14:47 PM

Hello

 

Thanks for the reply. I did as you said. Here are the results.

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Re: U530 Touch instantly shuts down whenever I unplug the power cable even though battery is full

2017-05-27, 15:25 PM

The battery data looks pretty good.  If you have Windows 10, try using the Lenovo Settings app as well.  Under the Battery section of the app it will report the condition of the battery. 

 

If Lenovo Settings is reporting that all is good with the battery then your laptop has a problem with the power circuit.  It is difficult to say where the problem may lie then.  I would recommend you have the laptop inspected by a computer repair facility.   If you have an extended warranty then I would recommend contacting Lenovo Support.

 

Lenovo Support - Turkey

0212-9120-134 Standard charges apply
Turkish
9:00 - 18:00 Monday - Friday



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Re: U530 Touch instantly shuts down whenever I unplug the power cable even though battery is full

2017-05-27, 15:56 PM

Hello.

 

I tried what you said but I got nothing saying about battery's situation in Lenovo Settings App.

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Re: U530 Touch instantly shuts down whenever I unplug the power cable even though battery is full

2017-05-27, 18:53 PM

Well, Lenovo Settings confirms that the battery is Ok.  Otherwise it would have given a warning of a poor condition.  It did not.  With the battery ruled out that only leaves the laptop's charging circuit as the source of the problem.  I would recommend that you have a computer technician look into the problem further.

 

One thing you might try if you are comfortable working inside your laptop is to reseat the connector to the battery.  That would insure the battery connection is good since it is a multi-pin connector.  Page #33 of your model's Hardware Maintenance Manual shows how to access the internal battery and page #34 shows the connector that needs to be reseated.  Again, if any warranty is still in effect then it is best for Lenovo Service to do.  Here is a link to that manual for your reference.....

 

https://download.lenovo.com/consumer/mobiles_pub/ideapad_u530touch_hmm.pdf



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