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Dvglynn
Paper Tape
Posts: 3
Registered: ‎01-27-2016
Location: United States
Views: 357
Message 1 of 5

U530 suddenly shuts down

I bought this laptop a little over a year ago and now the computer is shutting down after being on for 30 minutes.

 

Even on battery, booted to a Linux Flash drive,  running in the BIOS or propped up to let it vent, it crashes in 30 minutes exactly.

 



It's core i7, 8gb, 1tb HD, Lenovo U530 Touch.

 
Any ideas about what the problem could be?

Dvglynn
Paper Tape
Posts: 3
Registered: ‎01-27-2016
Location: United States
Views: 339
Message 2 of 5

Re: U530 suddenly shuts down

New info. It cuts off exactly 30 minutes after being turned on. Even in BIOS.
Sr Support Specialist
Posts: 8,682
Registered: ‎11-30-2015
Location: PH
Views: 319
Message 3 of 5

Re: U530 suddenly shuts down

Hi Dvglynn  , 

 


Welcome to the Community Forums. 

 

A timed shutdown closely relates to a probable heating issue. 

Definitely not a software issue since linux boot and BIOS isolates it from Windows.

 

You may want to run temperature check similar to tools such as HWmonitor or Speccy to monitor internal temperature of the devices .  Monitor changes every 5 minutes. 

 

Check for any hot spots on the board like chipsets (video) processor and heatsink and fan .

See if clean up or reapplication  of thermal paste would help if you have the skills and tools to do that else have your local tech check it. 

 

The windows event viewer can also be a good reference too.

 

Update us how it goes specially with with the temperature checking. 

 

 

Regards



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Dvglynn
Paper Tape
Posts: 3
Registered: ‎01-27-2016
Location: United States
Views: 314
Message 4 of 5

Re: U530 suddenly shuts down

I actually just ran hwmonitor and the temp never went passed 45 c.

The event viewer on says that the shut down was unexpected. No other repeated events happened around the shut down in the evebt viewer.
Sr Support Specialist
Posts: 8,682
Registered: ‎11-30-2015
Location: PH
Views: 305
Message 5 of 5

Re: U530 suddenly shuts down

Hi Dvglynn  , 

 

 

Greetings.

 

Best to have it checked internally .

You may call in Lenovo tech support  for service or any local tech repair center.

Getting back on hotspots after 20 mins. any burnt smells too internally. 

Have it cleaned out and check for loose ports and cables . 

 

On your end you may try : 

 

Reload BIOS defaults on Exit tab , Load optimal defaults then save and exit assuming that there was no overclocking done.

 

Aside from temp checks , run hardware diagnostics using individual tool since we only have 30 mins to work on it.

Stress test similar to this to isolate points of failure wil also help. 

 

Let's see how it goes.

 

 

Regards



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