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06-09-2014

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Warranty start date when bought from amazon.com

2014-06-09, 21:27 PM

I just bought an Ideapad U430 touch from amazon.com and received it on 5/27/14. When I looked up the warranty information on lenovo.com, it says that my warranty expires on 1/26/15.

 

I then started an online chat with a customer service rep and was told to call 1-855-253-6686. I called that number and was then told to call the entitlement dept at 1-800-426-8748. I called that number and couldn't find a menu option for warranty or entitlement dept. After finally picking one that said something like warranty services, I was told to call the 1-855-253-6686 number again. So I called that number a second time and this time the customer service rep told me that the warranty period cannot be changed if I bought the unit from a reseller.

 

If this is true, doesn't this sound highly unfair? Shouldn't the warranty start on the purchase date at least?

If this is not the case, is there a number I could call to change the warranty information?

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9380 Posts

11-27-2007

Slovakia

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Re: Warranty start date when bought from amazon.com

2014-06-09, 21:51 PM

Hi JoeyNavarro,

 

you could register your system online; doing so would lead to the warranty status database being automatically updated, although this does take some time.

 

http://www.lenovo.com/registration/index.html

 

Also, if there should be a need for warranty service and the database shows your system being out of warranty, but your invoice shows otherwise, the date on the invoice will be accepted as the purchase date.

 

http://mobilesupport.lenovo.com/us/en/warrantylookup/warrantypolicy_pc

Andy  

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