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3 Posts

07-05-2014

Germany

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Webcam on Lenovo U400 not working.

2014-07-05, 6:29 AM

Hello community,

 

I have tried to figure out a solution to this issue on my own, yet to no avail. The camera on my laptop isn't recognized by skype or web applications that request access to it. I tried upgrading the drivers, but it didn't change anything. Is there any solution I haven't tried yet? I seriously doubt the camera is broken, as this laptop hasn't been dropped to the ground or anything like it.

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2834 Posts

08-01-2013

Bangalore

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Re: Webcam on Lenovo U400 not working.

2014-07-09, 11:51 AM

Hi Electronegative,

 

Welcome to Lenovo Community!

 

I’m sorry to hear that the webcam is not working in your U400 Laptop, please let me know if the webcam enable’s when you press Fn+F9 keys together.

 

Hope to hear back soon

 

Best Regards

Shiva Kumar



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3 Posts

07-05-2014

Germany

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  • Posts: 3
  • Registered: ‎07-05-2014
  • Location: Germany
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  • Message 3 of 4

Re: Webcam on Lenovo U400 not working.

2014-07-09, 14:49 PM

Hello Shiva,

 

trust me, that was one of the first things I did. It didn't work. According to the Device MAnager, all drivers are up-to-date, as well.

 

I've noticed that the little light next to the camera lights up, but that's about it. For some reason the camera stopped working sometime earlier this year and I don'T know why.

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2834 Posts

08-01-2013

Bangalore

1326 Signins

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  • Posts: 2834
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  • Location: Bangalore
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  • Message 4 of 4

Re: Webcam on Lenovo U400 not working.

2014-07-10, 5:24 AM

Hi Electronegative,

 

As the webcam is not working even after trying to enable it, re-installing drivers and same with Skype/ Web this issue seems to be hardware related. This issue can be confirmed by performing OSRI (Operating System Re-Installation).

 

NOTE: Please backup the data in the computer before performing OSRI, as the data will be completely erased.

 

If the issue persists even after performing OSRI, I would suggest you to contact our Technical Support for further Assistance to get the details of the nearest Authorized Service Center to get the issue analyzed.

 

Click here to open a link where you can select the country and get the exact contact support number. I’m sure they will be a great help.

 

Do post us back for further queries.

 

Best Regards

Shiva Kumar



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