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kb3
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Posts: 5
Registered: ‎04-10-2016
Location: US
Views: 329
Message 1 of 10

app with chinese text cant decipher

I tried to do a restart and the windows 10 screen said an app needs to close, it was in Chinese text, so I dont know what the app is. Lenovo support could not answer the question since i am not under warranty.  I have a screen shot but dont know if I can post an image.

Sr Support Specialist
Posts: 9,485
Registered: ‎11-30-2015
Location: PH
Views: 299
Message 2 of 10

Re: app with chinese text cant decipher

Hi kb3 , 

 


Welcome to the Community Forums.

 

You may us the Photo /Camera Icon above the reply box to insert the screenshot ,either minimize the size or upload it from online storage like Google drive/ Skydrive to create a link for viewing.

 

You may also open task manager and check what application /process is running to isolate the apps. 

You can also disable other start up that you don't need. 

 

Making sure that there is no security check , after scanning for malwares / virus , you may set cleanboot and restart the pc further isolate it. 

 

Update us how it goes.

 

 

Regards



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kb3
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Posts: 5
Registered: ‎04-10-2016
Location: US
Views: 293
Message 3 of 10

Re: app with chinese text cant decipher

Thank you for responding.....I only see a video icon above my text box, no camera, to insert my image of chinese text. I did check for a virus, I consulted mircosoft tech who logged on to my computer U430 touch and felt it was a graphics driver trying to update but telling me so in chinese.

Sr Support Specialist
Posts: 9,485
Registered: ‎11-30-2015
Location: PH
Views: 286
Message 4 of 10

Re: app with chinese text cant decipher

Hi kb3 , 

 

Greetings.

 

You can check on updated drivers from the support site to update it. 

What processes are running on the task manager ?

How was it when you tried clean boot?

 

You may also disable scheduled task causing this. ( highlighted links for the guide as provided above)

 

Update us how it goes .

 

 

Regards



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kb3
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Posts: 5
Registered: ‎04-10-2016
Location: US
Views: 277
Message 5 of 10

Re: app with chinese text cant decipher

Hello, I would still like to upload the screen shot of the chinese text so someone can decipher it. I dont see the photo upload icon, only a video icon. Can I email the image to a support person if I cant post it here? Thank you for helping me with this issue, I dont like not being able to read the foreign chinese text.

Sr Support Specialist
Posts: 9,485
Registered: ‎11-30-2015
Location: PH
Views: 270
Message 6 of 10

Re: app with chinese text cant decipher

Hi kb3 , 

 

 

You may send me a private message with the snapshot for upload. 

You can also upload it as a video online or online image host or from your cloud storage. 

 

Please do try the steps described above as it may just be an auto scheduled update task.

 

Regards

 



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kb3
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Posts: 5
Registered: ‎04-10-2016
Location: US
Views: 249
Message 7 of 10

Re: app with chinese text cant decipher

I sent you a private message with the photo/video of the strange chinese text app. Thank you for your continued help. I did a reboot, reinstallled windows 10, sfc check, no errors found , cleaned the disk space

Sr Support Specialist
Posts: 9,485
Registered: ‎11-30-2015
Location: PH
Views: 239
Message 8 of 10

Re: app with chinese text cant decipher

Hi kb3 , 

 

Greetings.

 

From the video you sent (for reference purpose) , manage to check on similar discusion of the same message indicating that the pop up message is an  IBM/Trusteer Apex or Rapport installed .

 

Trusteer Apex is security software that effectively replaces antivirus.  Trusteer Rapport is a module from Apex that Trusteer has distributed through many banks to protect the browser from being hacked.

 

To uninstall refer to this guide .

More about the application and rview on its security : A Closer Look at Rapport from Trusteer 

 

Since you have reinstalled Windows 10 , most likely it would no longer be in your pc.

 

Hope this answered your query regards to the chinese application pop up.

Update us how it goes.

 

Regards



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kb3
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Posts: 5
Registered: ‎04-10-2016
Location: US
Views: 233
Message 9 of 10

Re: app with chinese text cant decipher

WOW, thank you for tracking that down. I dont think I will reinstall it.

Sr Support Specialist
Posts: 9,485
Registered: ‎11-30-2015
Location: PH
Views: 221
Message 10 of 10

Re: app with chinese text cant decipher

Hi kb3 , 

 

Greetings.

 

Thanks for taking time sharing this information too for fellow community members that may encounter the same issue and the opportunity to answer your query.

 

This would also have others to have peace of mind about such pop up message and what it does.

 

Please don't hesitate to utilize our forums for your question and sharing ideas at anytime.

 

Cheers



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