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4 Posts

09-14-2016

Norway

3 Signins

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  • Posts: 4
  • Registered: ‎09-14-2016
  • Location: Norway
  • Views: 78
  • Message 1 of 1

lenovo U31-70 keyboard and touchpad problem

2016-09-14, 18:16 PM

I bought my Lenovo u31-70 two months ago. It works perfectly fine until 2 days ago the keyboard and touch pad suddenly stopped working but I didn't do anything special.  I tried to restart and eveytime it takes approximately 7 to 10 minutes for the screen to light up after I have pressed the power button, and only found the touchpad and keyboard still unresponsive. 

 

Then I tried to call the lenovo support, they offered me several ways to fix this, even restore factory settings, but none of them worked. I found there are some other people had the same problem with me and the solved it by upgrading the BIOS. When I tried to upgrade the BIOS as suggested, it gives me the information that "The version of ROM file is the same as that of BIOS". I cannot install it. So the problem still remains.

 

Does anyone in the lenovo support specialists team can help me with that? I'll appreciate your help very much. It really drives me crazy as I am in another country and cannot send my PC repaired here. Please help me!

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