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78 Posts

11-06-2010

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  • Message 1 of 19

s10-3 won't boot

2011-04-10, 3:07 AM

Ok its been 2 weeks and its fine. Today all of a sudden when it asked me which OS to go in the bootscreen (I have jolicloud and Windows 7), i pressed Jolicloud and then it was just blank....

 

I tried powering it on and light comes and goes...

here is a video http://s446.photobucket.com/albums/qq184/ajoalex/?action=view&current=MOV014.mp4 of how it looks.

 

I hope i dont get pissed off again by LENOVO... in a week i will go home to give this to ma bro which he thinks is now in a working condition..  i got my mobo replaced and now this!!

 

 

somebody please help..i am not creating a new thread for this incase anyone wants me to, cos this has all the problems that my netbook went thru

 

moved to ideaboard as new thread & subject edited. 

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13866 Posts

12-07-2009

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  • Message 2 of 19

Re: s10-3 won't boot

2011-04-10, 12:30 PM

try to remove the battery and plug the ac power. then try to switch it on.

if it doesn't work, remove the battery and ac power, press power button for 30-40 seconds, then replace the battery and check if it works.


http://www.krasotaiskusstva.com
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13866 Posts

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  • Message 3 of 19

Re: s10-3 won't boot

2011-04-10, 12:35 PM
also try to remove the hard-disc and switch on your computer.and post back if you see lenovo logo at start-up.

http://www.krasotaiskusstva.com
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78 Posts

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  • Message 4 of 19

Re: s10-3 won't boot

2011-04-10, 13:04 PM

Try to remove the battery and plug the ac power. then try to switch it on. TRIED, still the same

if it doesn't work, remove the battery and ac power, press power button for 30-40 seconds, then replace the battery and check if it works. TRIED, still the same

 

also try to remove the hard-disc and switch on your computer.and post back if you see lenovo logo at start-up. -I dont know how to, its still under warranty. So how do i go about doing this? Did you see the video, what does that suggest to what is wrong with the machine? So what do i do next?
Thanks
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13866 Posts

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  • Message 5 of 19

Re: s10-3 won't boot

2011-04-10, 13:31 PM
i watched the video and i didn't see hard-disc lights. so i'm thinking it may be hard-disc issue. when you remove the hard-disc if you can see lenovo logo at start-up, i can say your hard-disc is dead.

but, whatever it is, you will probably need to replace some part of your computer, so i suggest you to call lenovo support and ship it back to lenovo service.

http://www.krasotaiskusstva.com
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78 Posts

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  • Message 6 of 19

Re: s10-3 won't boot

2011-04-10, 15:05 PM

i just went to the service center to fix my new netbook and got the motherboard replaced. and now its been 6 times in total. they wont give my money back and want me to keep this piece of garbage and expect me to go to them every 2 times a month... man this sucks!!

 

thanks for the help though!! i dont think LENOVO is even reading this forum...  i have been suffering with this new machine since i bought it. this is a shame infact.. they wont replace my machine also.. i have to wait for each part to go damaged now.. shucks!!  really dissapointed with LENOVO.

 

thanks again for the help buddy

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13866 Posts

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  • Message 7 of 19

Re: s10-3 won't boot

2011-04-10, 15:38 PM

i'll bring this issue to lenovo staff/admin. let's wait their answer.
( may take couple of days to respond )


http://www.krasotaiskusstva.com
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78 Posts

11-06-2010

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  • Message 8 of 19

Re: s10-3 won't boot

2011-04-10, 16:08 PM

Appreciate.

 

I am going home in 10 days to give this to ma bro(which was his gift :( ), hope it gets solved once and for all.

 

Thanks again!!

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3509 Posts

07-12-2010

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  • Message 9 of 19

Re: s10-3 won't boot

2011-04-11, 1:58 AM
@X-jo,

I am discussing this matter with them internally.

//JameZ
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78 Posts

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  • Message 10 of 19

Re: s10-3 won't boot

2011-04-11, 6:59 AM

@JameZ

 

thanks, i hope this gets solved!!

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78 Posts

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  • Message 11 of 19

Re: s10-3 won't boot

2011-04-12, 12:27 PM

Update 1: Got a call from Lenovo Service Center and the guy told me that he will send his guy over to my house to check the machine and will come in 20 min from now.

I also got a call from IBM B'lore asking the details and i had told the above and he told that he would call in a day to know if i gave the machine or not.

 

Update 2: They came just now and checked and took the machine and said that they will fix it and bring it in 2-3 days.

 

humph- i just hope its the last time i have to trouble them and i can give this as a gift to ma bro!!

 

will keep on updating guys, thanks!!

 

 

 

 

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  • Message 12 of 19

Re: s10-3 won't boot

2011-04-13, 6:32 AM
Appreciate the update X-jo, do keep us posted when the laptop is back

//JameZ
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78 Posts

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  • Message 13 of 19

Re: s10-3 won't boot

2011-04-14, 15:56 PM

After they took the machine

Day 1: No one calls , not even the IBM fella who said he would. The service center guys said 2-3 days it will be fixed. Lets see

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78 Posts

11-06-2010

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  • Message 14 of 19

Re: s10-3 won't boot

2011-04-15, 6:04 AM

Day2: Lenovo guy calls me and says my machine is fixed. I asked what the problem was and he said that the planar was replaced. I told him that it was replaced 2 weeks back also. he said he can't guarantee about that as my machine worked for 10 days , duh!!. He said he will come n give the machine today.

 

So what do i do now? its just beign treated the same way- if u have a prob, we fix it for you. Thats not why i bought the machine. Now i go home in 5 days, and if it gets bad, i am expected to give this to them so they can fix it?

 

Disappointed with how this is handled. If this machine or model is a defective one, atleast refund the machine so i can buy one which is not defective or which stays longer.. atleast for a year

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  • Message 15 of 19

Re: s10-3 won't boot

2011-04-15, 7:15 AM
@X-jo,

Refund or exchange is decided by the LenCare team. Maybe you could use the one sent back to you for now then if problem persist again in another few days, let me know then I will contact LenCare to provide another alternative.

//JameZ
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78 Posts

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  • Message 16 of 19

Re: s10-3 won't boot

2011-04-15, 7:36 AM

Yeah, i will be doing that.  Lets see how it goes. Thanks for the help. Will update once i get my machine.

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78 Posts

11-06-2010

India

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  • Message 17 of 19

Re: s10-3 won't boot

2011-04-19, 9:18 AM
Got the machine 2 days back. When the guy who brought it came n booted into Win 7, horizontal lines appeared. I told him that i had seen this in the beginning when the netbook went kaput... So told him abt it and he said it comes in bootup...

Another guy from Lenovo called and told that they are monitoring this case and told me to send a video showing the lines to him.

VIDEO- http://tinypic.com/r/og9v2x/7
IMAGE- http://i52.tinypic.com/34y4fhg.jpg
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78 Posts

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India

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  • Message 18 of 19

Re: s10-3 won't boot

2011-04-20, 9:48 AM

the guy from the service center called and told that those lines would go once BIOS and VGA drivers would be updated. He came home and got it done and there are no lines now. I am going to my home today with the netbook and I hope that this time it doesnt give me any problems.

 

And thanks to the mods who took up this issue , hope this doesnt happen again!!

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78 Posts

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  • Message 19 of 19

Re: s10-3 won't boot

2011-05-04, 7:12 AM

back from my native.. the netbook worked just fine... and its with me for sometime as i want to test it.. so far so good..  will update if there is any news..

 

also from service center they called to ask if my machine was in warranty or not. :-/

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