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10-19-2019

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starting up a new Lenovo S340

2019-10-20, 0:05 AM

Hi all,

I bought a S340 this morning and trying to set it up. When I switched it on I got a voice offering to help me set up the ideapad.

I selected the Keyboard and then I am trying to connect to the internet on my WiFi.

I am asked to complete the Network Security Key. But when I try and input on the keyboard nothing appears on the screen.

Tried a couple of times and thendecided to skip the network setup and move ahead.

The next screen I get says: "Who's going to use ths PC"

When I try and input my name nothing apears on the screen.

 

Have a I inadvertantly pressed some key that has disabled the keyboard??

Is there some way to fix this issue?

Your help and advice would be apreciated.

Thanks

Mukund

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11-30-2015

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Re: starting up a new Lenovo S340

2019-10-20, 9:11 AM

Hi mukundnewbie,

 

Welcome to the Community.

 

Are you setting up a local account or a Microsoft account?

 

I don't think you have done anything to the keyboard since there is no option to disable it from using the hotkeys (Page 15 User guide).

 

You can try to use an external USB mouse and keyboard to check if you can continue the process. Perhaps there is a process happening in the background but if it still stays the same for more than an hour then better to press and hold down the power button until it goes off and power back on to restart the entire process.

 

Here is a guide for a local account creation for initial set up.

 

I hope this helps answer your query.

Update us how it goes.

 

Regards

 



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2 Posts

10-19-2019

IN

4 Signins

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  • Posts: 2
  • Registered: ‎10-19-2019
  • Location: IN
  • Views: 16
  • Message 3 of 3

Re: starting up a new Lenovo S340

2019-10-20, 21:59 PM

Thanks, Spidey, for your response.

I was able to enter some data using the virtual keyboard, but all attempts to make the Keyboard work, failed.

I was also looking for help on the internet, when I read about the frequent occurrence of this same keyboard problem.

It was so demotivating that I went and returned the laptop back.

 

I think that ends my sojurn with Lenovo.

THANKS, Guys

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