03-11-2015 04:46 PM
I have been slowly struggling with a password issue with my Ideapad U530 over the last few months. The problem is, when I try to acces the BIOS via the Novo button, I am asked for a "system password". However, I did NOT set this password, so I cannot access the BIOS.
In terms of other passwords, such as Windows User/Admin, and boot, there is no problem.
The only unique thing that I have done with this machine which I could think of the <might> be related to the BIOS password issue, is that I used the Novo button to access the built-in restore tool (I forget what Lenovo calls it exaclty, but it is a system restore application), and I told the machine to re-image itself back to the built-in, out-of-box image. This process worked fine, though, and logic would tell me that this c/would <not> affect the BIOS.
Has anyone else run into this issue? Does anyone have any suggestions?
Thanks for reading and/or replying.
p.s. - USB booting appears to be disabled. Actually, that was why I first tried to access the BIOS ...to enable USB booting. So, my ability to troubleshoot may be heavily limited by my inability to boot to the internal hybrid HD.
p.p.s - the machine is under warranty until September of this year. I've spoken twice with Lenovo support, who were unable to help me. They mentioned the possibility of removing the SMOC battery, though I believe that this will not work since it is the year 2015. They also referred me to the retail seller, aka, Best Buy. I actually phoned Best Buy, who referred me to the store. I visited the store and ...as expected, they were not able to help me.
Solved! Go to Solution.
03-12-2015 07:41 AM
Welcome to the Lenovo Community !
Sorry to hear of your problems. With a laptop, removing the battery will not clear a BIOS related password. That only works with desktop models. Unfortunately forum rules prohibit further discussion on how to circumvent the BIOS password. This is due to the ease in which laptops can be stolen. I would suggest contacting Best Buy again and see if they can further assist you especially if the laptop you purchase had been a floor display. Otherwise the only remedy to the password problem would be to replace the motherboard.
03-12-2015 09:32 AM
03-12-2015 01:11 PM
Sorry for your frustration.
The discussion about your unknown password problem can go on forever. Only when the discussion starts to get technical such as removing batteries or other methods does it violate the forum's policy. I'm not a Lenovo employee, only a volunteer who has to follow the rule like everyone else.
If Best Buy has encountered this problem before and has sent laptops into Lenovo for service then why not see if they will send yours in as well. Your receipt proves it was purchased from them, they've encounter this problem before and they missed checking yours before it was sold.
04-24-2015 01:35 PM
Thanks for your reply, mate. I appreciate it. Fact is, I have very limited time that I can devote to solving this problem. Like everyone, I am a busy person.
I could describe some other technical things I have tried to do w/ regard to solving this issue, but they'd probably violate the rules, and they didn't work anyway.
To answer your question, I would prefer not to deal with Best Buy. I have found (and read) that the level of service at their Geek Squad desks varies quite a bit from store to store. They are inconsistent. If all they are going to do is mail the laptop to Lenovo, then I would prefer to deal directly with Lenovo.
I have supported computer labs and done plenty of repairs on my own. I have dealt with Lenovo, Dell and Apple while working as a technician. Where I worked, we had service contracts with these companies. I would often phone them, diagnose over the phone, and receive parts and do my own repairs. For laptops, the company would frequently send me a nice, empty box so that I could send it back to them for repair. My hope is that I can deal directly with Lenovo and have them send me a box to my home address.
Do you know if they do this? Honestly, when I spoke with Lenovo support (twice) I didn't get the sense the the people I spoke with had the knowledge or authority to help me. It felt like passing the buck.
04-25-2015 08:50 AM
I have never heard of Lenovo sending out a mailer for a warranty work. That would be a question would best asked of Lenovo Support. If you're not getting your questions answered by the intial contact person then I would suggest asking to speak to a supervisor.
An alternative would be to see if there is an authorized service center near you where you could deliver it personally and speak directly to them. Check out the service center locator below. Prior to searching be sure to check the box for Warranty Service Provider.
12-28-2017 07:41 AM
Welcome to the Lenovo Community Jcarballo !
Due to the ease in which laptops are stolen, discussions related to resolving unknown or forgotten BIOS passwords is limited. There is no master password or magic back door that will get around that password. If you did not set a BIOS password then quite possibly someone else did while using your laptop. Check with friends and family. Otherwise the only other resolution to the problem is to have the motherboard replaced. Sorry!
01-02-2018 06:52 AM
Oh god, I need to change the motherboard. How many cost that? I live in Nicaragua, I think that is an issue for me. I spent much money, and now I can not repair