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10 Posts

12-19-2010

USA

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warranty status

2010-12-19, 18:10 PM

I bought a new Lenovo s10-2 on 12-14-2010 I received it 12-16-2010. I checked online to register and check the warranty status and when i punched in my serial number The information showed that the warranty had already expired. My seller contacted Lenovo and was told that the online information was incorrect and I was given a phone number to call at Lenovo. After several phone calls to Lenovo and hearing people tell me that there was no warranty, I finally talked to somebody who understood the situation and entered some information on her system and told me that I do now have an up-to-date warranty.

 

I asked her to send me an e-mail to confirm in writing that I do indeed have a new warranty. She said that she is not allowed to do that because would be a violation of security procedures. That sounds like BS to me.

 

Is it too much to ask for a written warranty?

 

I want Lenovo to send me a written warranty by e-mail, snail mail, pony express or whatever method that gives me the information I want.

 

I've been trying for 3 days to register and get warranty information on a product I bought and can't get it done. Hey this is the 21ST Century. This is complete BS on the part of Lenovo.

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2192 Posts

05-02-2008

Malaysia

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Re: warranty status

2010-12-22, 7:17 AM

Hi jhjonesus,


Thanks for your time to send me the scanned documents.
I'll contact 2 different departments to check whether this info has been passed to them for update. Otherwise, action should be taken to make sure the info they have is updated.
This may take a few days therefore i appreciate your patience with us.

Sorry for inconvenience caused.

 

Best wishes,
Cleo


T410, x240

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2192 Posts

05-02-2008

Malaysia

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  • Message 2 of 6

Re: warranty status

2010-12-20, 7:10 AM

Hi jhjonesus,

 

Good day to you. I got your private message about warranty status issue and i'm really sorry for the trouble you are facing. I understand your frustration as there are couple of footprints you have left in different threads.

 

Call centre has your info updated but maybe it's not yet reflected the same in the website. Do you mind to send me a private message along with your machine serial number, ful name, phone contact number, lastly scanned copy of the invoice? I'll see what can be done with website team.

 

Thank you.

 

Best regards,
Cleo


T410, x240

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10 Posts

12-19-2010

USA

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Re: warranty status

2010-12-20, 23:33 PM

I sent a copy of my cash register receipt to lenovo_pop@suth.com last friday in the form of a PDF attachment. I don't know how to make an attachment in this forum. The serial number is CBxxxxxxxx. The Type Number is 2957. My personal info is as follows:

Harold Jones

 

 

Moderator Note; s/n and private information edited for members own protection

 

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9380 Posts

11-27-2007

Slovakia

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Re: warranty status

2010-12-21, 6:30 AM

To send Cleo a PM, (Private Message), click on the red Cleo_lenovo, this will open her profile. On the right side select the option to "send this user a private message"

Andy  

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10 Posts

12-19-2010

USA

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282 Page Views

  • Posts: 10
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  • Message 5 of 6

Re: warranty status

2010-12-21, 12:40 PM

Well I'm still waiting for a resolution to my problem of not being able to get written confirmation of warranty from Lenovo and warranty details. This is ridiculous and is the kind of thing that should never be a problem. It is almost a week since I bought the machine and this is not yet resolved. Now I have to go through the hassle of packing up my machine and returning it the retailer all because you can't send me a simple message that says your machine is in warranty. The warranty date begins on x date. The warranty ends on x date. Also, the accidental damage protection I bought, I have never received so much as an e-mail telling me thank you for your purchase. I don't have any details on how to use the service if I ever need to use it. The customer service at Lenovo sucks. I am so sorry I ever heard the name.

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2192 Posts

05-02-2008

Malaysia

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  • Message 6 of 6

Re: warranty status

2010-12-22, 7:17 AM

Hi jhjonesus,


Thanks for your time to send me the scanned documents.
I'll contact 2 different departments to check whether this info has been passed to them for update. Otherwise, action should be taken to make sure the info they have is updated.
This may take a few days therefore i appreciate your patience with us.

Sorry for inconvenience caused.

 

Best wishes,
Cleo


T410, x240

Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

How to send a private message? --> Check out this article.


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