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Lenovo Staff
Views: 43,841

Symptoms

 The Lenovo Vantage Toolbar (Battery Gauge) may stop working.  There may also be an error message like "C:\ProgramData\Lenovo\ImController\Plugins\LenovoBatteryGaugePackage\x64\LenovoBatteryGaugePackage.dll The specified module could not be found."

 

Diagnosis

 During a self-update, Lenovo System Interface Foundation was unable to successfully install the latest version of the Toolbar.

 

Solution

1.  Save the following file to your PC:  Fix-Battery-Gauge.zip

2.  From the folder where you saved the file, right-click on Fix-Battery-Gauge.zip and choose "Extract All..."

3.  From the folder where you extracted Fix-Battery-Gauge.zip, right-click on Fix-Battery-Gauge.bat and select the option "Run as administrator".  If you see a message like "Windows protected your PC", click on "More info" and then click on "Run anyway".

4.  If you see a message like "Do you want to allow this app to make changes to your device?", click on "Yes".

5.  Wait for the process to finish, and then press any key to continue, as prompted

6.  Right-click on some blank space in the task bar, then open the "Toolbars" menu, and click on Lenovo Vantage Toolbar to enable it.

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Comments
souskemickel

Hi guys, try this one. it brings back the battery gauge. I'll keep you posted once it was posted. just follow the instruction above. hopefully it works. once I restarted my PC.

lenovillos

Didn't work for me; I can reinstall the toolbar all right, but when I restart o switch off the computer it disappears again. Well actually it's still there for a few seconds after starting Windows and the disappears and the error message is displayed

 lenovillos,

In your case, it sounds like something keeps deleting the file.  What antivirus software are you using?  Can you check whether it is blocking or quarantining a file?  

lenovillos

Thanks for the reply, I've no antivirus software other than the windows default protection, and no notifications of blocking/quaratining have been displayed

lenovillos

 

I'm not sure what is happening in your case and I haven't heard this reported anywhere else.  I have another fix package that might help for your case, and it will create a log file so we can hopefully figure out what is going on.  Please download and extract this zip:  https://1drv.ms/u/s!ApXWjQB7_a1bhftrlWTHULy50mR18A

 

Then double-click on FixBatteryGauge and wait for it to complete.  It may take a minute or more, when it's finished you'll see a message pop up like "Successfully!".  After it finishes, please send me BGT.zip that will be created in the same folder as FixBatteryGauge.  You can either upload it to onedrive/dropbox/etc and share a link here, or else e-mail it to me at lenovoforums@yahoo.com

WSaldivia

Thanks very much!

 

Worked flawless in a Lenovo Ideapad 110, with Windows 10 x64 version 1803 (updated). I was getting the error message since three days ago.

shilpajit

Thank you for the solution, It worked well for my system.

jnvc57

I can download the zipped file and upzip it, I can see all the files, but no where do I find one with the extension named "Fix-Battery-Gauge.bat"  I even searched for it in the search box...nothing. I still have the RUNDLL  box show up every time I boot up. I do have a battery indicator box in lower right tool bar. So I don't get what this dialog box is all about.

lenovillos
WSaldivia

 @jnvc57

After you download the file Fix-Battery-Gauge.zip and extracted all the files, it will create a folder named Fix-Battery-Gauge. Inside of that folder will be two files, Fix-Battery-Gauge.bat and LenovoBatteryGaugePackage.cab

You don´t need to unzip the .cab file, just follow step 3 in the guide.

lenovillos, we checked your log.  We think we have fixed your problem in the next version.  But we also think if you just try running it again, it should work.  Can you please try it and let me know?

lenovillos

@someotherguy, problem magically solved. May I ask how?

Stevieboy

I have a question: When I right click on the task bar to open "Toolbars" there's just: "Address, Desktop, Links, or new toolbar" as my only options — there is no Lenovo Vantage Toolbar to enable. How do I bring up this Lenovo Vantage Toolbar once I've right clicked and see the Toolbars at the top of the scrolldown?

Stevieboy

Well, this is a reason why I've retracted my original statement of reccommending a Lenovo to any future PC buyer: the lack of reponse from admins to a problem!! Just to put that into perspective, you've already lost a couple of sales to Hewlett-Packard, who at least seem to be on top of things.

 

For the record, the problem eventually sorted itself out after a good 12 or more reboots. I never did enable the Fix file properly the way that was suggested in the first post, but hey ho.

 

Also, another thing that riles me up is your BIO updates. I do a scan for an update, it tells me I need a new one. I go to download, then I get a pop-up telling me: "This is for Ideadpa Touch" and do I want to continue?" If I decide to continue it then tells me I already have it installed!! What's going on? Look guys, can't your technicians at least seperate "touch" from "non-touch" when doing your updates? Also, if I have it already installed, then why does it prompt me to download it in the first place? What's going on over there? Is Lenovo being run by a skeleton staff of undergraduates, with the majority handing in their notices and heading for Hewlett-Packard or Apple instead?

@someotherguy:

in normal cases your solution can help. It did not work for me, because the installation of the System Interface Foundation failed all the time and so none of the files to be fixed could be found.

Setup of the System Interface Foundation  unpacked the files into the C:\users\<user>\AppData\Local\temp\is_KT8G5.tmp folder and finished without installing but removing the temp folder after clicking the "Close" button.

 

The file "ServiceTotal_Inst.cmd" in the temp folder helped me to find the reason, why all attempts of installation and fixes failed:

The cmd-file is using DOS commands, expecting the them in C:\Windows\system32 by the environment-variable "PATH".

I extraced the "find /i ..." command from the cmd file and typed it in the cmd console but it failed with a file not found ("/i" in cygwin represents a file named "i" in the root folder, but in the DOS-command "find" the "/i" is a command option).

 

I checked the PATH variable and found out, that on my computer the content of %PATH% started with:

C:\cygwin\usr\bin;C:\cygwin\usr\sbin;C:\cygwin\bin;C:\Windows\system32;...

 

So some DOS commands in Lenovo's installation files of System Interface Foundation and battery-gauge-fix tried to use the same commands from cygwin instead of Windows and failed due to syntax error.

 

After removing the Cygwin-paths from "PATH" variable installation of System Interface Foundation was successful and the battery gauge was back.

 

I recommend, to use external DOS-comands in setup packages with "%WINDIR%\System32\" as "command-prefix". 

 

Kind Regards

 

Mornsgrans

@Mornsgrans thank you very much for pointing this out!  I was able to reproduce the same problem after creating my own folder with a find.exe that isn't OS version, and then adding my folder to the system path.  Then, SystemInterfaceFoundation.exe appears to install successfully, but actually none of the required components end up getting installed.  I will pass along this information to the System Interface Foundation developers.  Again, thank you.

Abdulkader23

hello ..

I have the same probleme and i have tried the above 2 option and the same probleme .. 

and this is the link for BGT ..

https://www.dropbox.com/s/2sco2vpquw68f41/BGT.zip?dl=0

help pls ..

Please first check the content of the folder

C:\ProgramData\Lenovo\ImController\Plugins

It should contaim approx. 40 files and folders.

 

In normal cases the folder C:\ProgramData is hidden bt if you type in the path in Windows Explorers address field, you can see its content.

 

As second step please check the content of the environment variable "PATH"

Start (windows flag) - Windows system - Command Prompt

Type in "path" (without quotation marks) and hit <enter>

As result you will get shown a long list, where one of the first entries should be "C:\windows\system32"

 

like:

Microsoft Windows [Version 10.0.17763.253]
(c) 2018 Microsoft Corporation. Alle Rechte vorbehalten.

C:\Users\xxxxxr>path
PATH=C:\ProgramData\Oracle\Java\javapath;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;....

 

 

@Admins/Moderators:

Please move the last two postings into separate thread outside the knowlege base.

 

 

Abdulkader23

hello ,, 

C:\ProgramData\Lenovo\ImController\Plugins

It contains 44  folders.

 

and I've tried the method above and no thing was done ! 

 could you help by another method ?

 Thanks 

Ok, System Interface Foundation seems to be installed.

 

My next recommendation is:

- Activate the Account "Administrator" (Controlpanel - Administrative tools - Computer administration - Users and groups - Users right-click on "Administrator" - Properties)

- Login as .\administrator (including ".\")

- Try to enable Battery Gauge.

If this works, there is a permission problem and this posting might help.

 

Do not forget to disable the Administrator account again after the test.

Abdulkader23

thanks for fast response

I tried this method and the same problem no thing was appear ..

Could you try any desk or team viewer to see the problem pls

Thanks in advanced

Camel2469

Hey, It's work only for one time, I mean after teset the pc it disapear and i need to start this file again.

Can someone help me?

KPBlades

Same issue for me, the fix restores the battery gauge but when I shutdown or restart it needs to be restored again.

Alaukik1

Hello . I am using a Lenovo Legion Y 720 laptop , serial number : PF0V3RTQ , BIOS : 4GCN38WW and product number :80VR

 I'm having problems with my laptop since the time I bought it . The Motherboard of my laptop has already been chnaged once . My laptop couldn't detect the GPU and I wasn't able to launch the Geforce Experience App . After running a harware scan the technician came to the conclusion that something is wrong with the motherboard and it will have to be replaced . Thank god that I  had opted for the option of extending the warranty while purchasing it so it got replaced for free otherwise I don't know how much money I had to spend in order to get it replaced .This is why the company has these warranty plans becuse the company itself is not sure about the lifespan of the hardware that it is using ??  So I will have to say that the quality of your hardware is very poor. Now coming to the next problem i.e The RUNDll error which has been troubling me lot , like all the people I am also having the same problem . I really don't know if the version of the vantage app is not compatible with the version of windows ( 1809 ) or vice versa but every time I try to enable the Lenovo Vantage Toolbar from within the Vantage app a RUNDLL error pops up saying that there is a problem starting the toolbar and says that the access is denied . I have called lenovo India N number of times regarding this but they are not able to fix this permanently . There is some issue with the system interface foundation device V2 driver which  comes under the system devices menu in the device manager . Uninstalling the driver and the app everytime is not how it will get fixed , there is a need to figure out what is causing all this and solve it by taking microsoft's help as soon as possible . Uninstaling and reinstalling solves the problem temporarily because a factory reset brought the error back. And to be honest now the version of windows doesn't even roll back to the pervious versions i.e 1807 or 1803 in my case . I guess with those versions it was working fine. Now I can't even go back to the previous versions of windows 10 after performing a factory reset . This also has become a big problem for me . You should release an update of the app or some kind of patch that will resolve this issue for once and all via windows update . 

 

These  are not the only problems I'm facing I have been told by microsoft that the windows with which my laptop came is different and not windows 10 . When they asked for my product ID for validating this is what they said . They said that your product ID and Windows activation key is of Windows 8 Professional and you must have updated the windows because Windows 10 is not the windows that your laptop came with ( According to what their systems are telling them ). So what is happening I just don't know . It feels like I have literally wasted my money by buying this machine . I would have purchased some other laptop instead . This is not expected from you . Please impove the quality of your products and also make sure that all the applications fucntion properly with the version of the windows that Microsoft rolls out in the future . I need a permanent solution for this and I hope that you will read this feedback and act soon . Someone from lenovo should really look into this matter and  talk about the windows issue I'm facing right now plus the RUNDLL .

 

Thank you .

Himangshu03

hey guys, i have a LENOVO FLEX 5 , the lenovo battery gauge toolbar was working fine but after i updated windows to 1903 version , the toolbar went away. i tried the fix but it went away again as soon as i restart my laptop. it used to show access denied in a dialog box when i tried switching it on. nowadays when i try switching it on via lenovo vantage , it doesn't show anything nor the vantage toolbar appears. can you help me fix this permanently.please?

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