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176 Posts

04-16-2015

US

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  • Posts: 176
  • Registered: ‎04-16-2015
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  • Message 1 of 2

LXCA Call Home temporarily disabled for some devices

2019-04-25, 16:20 PM

Call Home temporarily disabled for certain devices

 

This issue concerns XClarity Administrator 2.3.0 and XClarity Adminstrator 2.4.0

 

Symptoms

For the moment the Call Home functionality for devices which aren't ThinkAgile will fail due to an internal problem with the connection to IBM since these tickets are created through IBM.

Software Call Home still works, as well as Call Home for ThinkAgile systems.

 

Fix

We are currently working on a solution for this issue so that Call Home will work for all types of systems which are supported.

 

Workaround

We are currently working on a solution for this issue so that Call Home will be available for all devices as soon as possible.

 

Details

There are some internal issues with the connection to IBM when creating tickets which are currently being investigated to try and resolve the sitation so that Call Home can work properly.

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176 Posts

04-16-2015

US

333 Signins

2707 Page Views

  • Posts: 176
  • Registered: ‎04-16-2015
  • Location: US
  • Views: 2707
  • Message 2 of 2

LXCA Call Home temporarily disabled for some devices - May 1, 2019 - UPDATE! Problem is resolved!

2019-05-01, 17:35 PM

The issue described in the above post has been resolved.  Call Home tickets are no longer disabled and should work as expected.

 

 

Inca Roads

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