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DouglasCristov
Paper Tape
Posts: 1
Registered: ‎10-10-2018
Location: BR
Views: 426
Message 1 of 2

LXCA - Callhome for DS4200

Hello everyone, I was trying enable the call home service for my storage DS4200 and servers x3550 m5 on Xclarity Administrator. 

 

The activation on x3550 m5, was perfect but for DS4200 is appear the status " not available" 

 

The question is, the DS4200 have support for callhome ? 

Lenovo Employee Inca_Roads
Lenovo Employee
Posts: 174
Registered: ‎04-16-2015
Location: US
Views: 403
Message 2 of 2

Re: LXCA - Callhome for DS4200

This page says that it is supported:

http://sysmgt.lenovofiles.com/help/index.jsp?topic=%2Fcom.lenovo.lxca.doc%2Fmessages_lxca_callhome_e...

I suspect that you may have backlevel firmware or a necessary port is either blocked or filtered.  Try checking out the following page:
http://sysmgt.lenovofiles.com/help/index.jsp?topic=%2Fcom.lenovo.lxca.doc%2Fadmin_setupcallhome.html

 

If you have followed those steps precisely and still are seeing a problem setting it up, I would open a formal Support case.

 

Inca Roads

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