11-08-2018 12:49 AM
I have a strange problem with a customer where I am stuck.
The customer uses the Rackview view in Xclarity to manage his servers. Now if I want to make adjustments to the rack via "Edit Rack" , the view stops with its loading wheel.
I have that with all racks in Xclarity are maintained.
I've done the following:
- Xclarity patching on the last version
- Java update
- Release in Java for the Xclarity IP
- Using an older browser
Someone an idea?
Greetings from sunny Lüneburg Alex
11-08-2018 10:38 AM
Be sure you're using a supported browser: http://sysmgt.lenovofiles.com/help/topic/com.lenovo.lxca.doc/plan_supportedbrowsers.html?cp=1_3_1_3
I use Firefox ESR 60.2.2 and latest Chrome doesn't seem to have an issue.
have you tried clearing browser cache? tried another browser? Sometimes old web objects in the cache may cause issues.
Also the objects within the rack may cause issues if they are server complexes with large amount of inventory and the loading may just take a bit more time? Have you tried just a empty rack, see if it will edit, then save without adding anything, then edit again?
you didn't say which version of XClarity Administrator you were using. LXCA v2.1 + gafix cmfp7 is the latest currently. (german language selection on the critical fix page may not show the correct version (cmfp7) change language to English and use cmfp7 for v2.1.
as always, if none of this helps, contact your Service & Support team: here is all things LXCA
11-12-2018 12:15 AM - edited 11-12-2018 12:16 AM
thank you for your feedbackl.
I have all the browsers through, I also extram a portable Firefox, unfortunately always the same result. I am on the last patchlevel including the critical update. The problem was already there before. I also have 2 other installations of xClarity with other customers that do not cause any problems when I open them with the same browser.
I'll open a support ticket, let's see if there's anything left.
Greetings from the rainy Lüneburg