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JBrines
Fanfold Paper
Posts: 10
Registered: ‎03-06-2018
Location: GB
Views: 541
Message 1 of 6

Unable to manage device

I am trying to manage a device and when I click manage seleceted and enter the correct credentials I get a Java error and it failes.xclarity error.JPG

 

I have tried it on a couple of browsers and it is the same. I can log directly in to the device.

Lenovo Employee Inca_Roads
Lenovo Employee
Posts: 163
Registered: ‎04-16-2015
Location: US
Views: 523
Message 2 of 6

Re: Unable to manage device

What sort of device are you trying to manage?

 

Inca Roads

JBrines
Fanfold Paper
Posts: 10
Registered: ‎03-06-2018
Location: GB
Views: 507
Message 3 of 6

Re: Unable to manage device

Storage S320
Highlighted
Lenovo Employee Inca_Roads
Lenovo Employee
Posts: 163
Registered: ‎04-16-2015
Location: US
Views: 502
Message 4 of 6

Re: Unable to manage device

Assuming you mean S3200 Storage Array, can you confirm that the firmware is GL221R017 or later?  That is the minimum supported level.

 

If it is, you should contact Lenovo Support and open a formal support case.


Inca Roads

JBrines
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Posts: 10
Registered: ‎03-06-2018
Location: GB
Views: 493
Message 5 of 6

Re: Unable to manage device

It is GL221R019-05
JBrines
Fanfold Paper
Posts: 10
Registered: ‎03-06-2018
Location: GB
Views: 480
Message 6 of 6

Re: Unable to manage device

Administrator hotfix resolved the issue.

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