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JBrines
Paper Tape
Posts: 7
Registered: ‎03-06-2018
Location: GB
Views: 517
Message 1 of 6

Unable to manage device

I am trying to manage a device and when I click manage seleceted and enter the correct credentials I get a Java error and it failes.xclarity error.JPG

 

I have tried it on a couple of browsers and it is the same. I can log directly in to the device.

Lenovo Employee Inca_Roads
Lenovo Employee
Posts: 154
Registered: ‎04-16-2015
Location: US
Views: 499
Message 2 of 6

Re: Unable to manage device

What sort of device are you trying to manage?

 

Inca Roads

JBrines
Paper Tape
Posts: 7
Registered: ‎03-06-2018
Location: GB
Views: 483
Message 3 of 6

Re: Unable to manage device

Storage S320
Lenovo Employee Inca_Roads
Lenovo Employee
Posts: 154
Registered: ‎04-16-2015
Location: US
Views: 478
Message 4 of 6

Re: Unable to manage device

Assuming you mean S3200 Storage Array, can you confirm that the firmware is GL221R017 or later?  That is the minimum supported level.

 

If it is, you should contact Lenovo Support and open a formal support case.


Inca Roads

JBrines
Paper Tape
Posts: 7
Registered: ‎03-06-2018
Location: GB
Views: 469
Message 5 of 6

Re: Unable to manage device

It is GL221R019-05
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JBrines
Paper Tape
Posts: 7
Registered: ‎03-06-2018
Location: GB
Views: 456
Message 6 of 6

Re: Unable to manage device

Administrator hotfix resolved the issue.

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