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vkarani1
Paper Tape
Posts: 5
Registered: ‎09-12-2016
Location: IN
Views: 385
Message 1 of 6

View License Expiration Date

Hi Team,

 

here is a list of queries from one of the customer, who has successfuly installed the LXCA in their setup and managing the HX nodes.

  • LXCA webportal not showing the exact number of node licenses applied.
    1. For their compliance perspective, Customer want to know how many license loaded and how many servers are actually monitored?
  • LXCA port not showing the number of years of license / service and support and expiry date. customer purchased 5 yrs licence, he want to see the 5 years validity there.
  • How can they find extra licenses available or shortage, if they want to add any extra servers, what is the process?
Lenovo Employee RyanTsai
Lenovo Employee
Posts: 255
Registered: ‎03-06-2017
Location: TW
Views: 323
Message 2 of 6

Re: View License Expiration Date

Hi vkarani1

 

LXCA can display individual license status for managed machines, but there is no summary table to show all of the license for now.

And for the license purchase, user still need to contact local Lenovo sales for help.

 

 

I am checking about the rest of question with development team, will get back to you as soon as possible

Please feel free to leave your comment, thank you for support Lenovo
Lenovo Employee RyanTsai
Lenovo Employee
Posts: 255
Registered: ‎03-06-2017
Location: TW
Views: 259
Message 3 of 6

Re: View License Expiration Date

Hi vkarani1

 

Regarding XClarity Pro licenses, LXCA currently does not count the number of XClarity Pro licenses that the customer has purchased.

 

Its assumed that the user monitors the number of machines being managed and the appropriate number of XClarity Pro licenses.

Development team have been discussions on enhancing the licensing system to do the counting and compliance checking, but I don’t have a date as to when that might be implemented yet.

 

LXCA connects to the Lenovo warranty service remotely, and reports the latest expiration date. If you can provide me with serial number information, I may ask the warranty server team for help to checking.

Please feel free to leave your comment, thank you for support Lenovo
vkarani1
Paper Tape
Posts: 5
Registered: ‎09-12-2016
Location: IN
Views: 252
Message 4 of 6

Re: View License Expiration Date

Thanks Ryan for the responses.

 

One query on the first response:

 

1) LXCA can display individual license status for managed machines, but there is no summary table to show all of the license for now.

Query: where to check/view the individual license status of the managed systems?

 

here is my reply to your second response:

1) It would be good if the licensing system is enhanced and we have ETA for the same to communicate with customer.

2) Regarding the warranty expiry, customer can see their system warranty status on the below portal using the serial number. but how can they check the warranty of the LXCA?

 

https://datacentersupport.lenovo.com/us/en/warrantylookup

 

Thanks,

Velu

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Lenovo Employee ccchen
Lenovo Employee
Posts: 297
Registered: ‎09-03-2018
Location: US
Views: 238
Message 5 of 6

Re: View License Expiration Date

Hi vkarani1,

 

Question 1: LXCA can display individual license status for managed machines, but there is no summary table to show all of the licenses for now.

Ans 1: Please refer to the online documentation: Viewing warranty information.

         Follow the steps and there's a page contains a table that lists warranty information.

 

Question 2: How to check the warranty of the LXCA from warrantylookup?

Ans 2: Choose Customer ID (for software entitlement) and put your Lenovo customer number in there (121XXXXXXX), and you can get the info when it expires.

 

Question 3: How to add any extra servers and what is the process?

Ans 3: See the online documentation - managing systems or refer to the video: Lenovo XClarity Administrator Discovery

 

If you want to suggest a change in function, check out this page: https://forums.lenovo.com/t5/XClarity-Ideation/idb-p/id_xc_en.

Lenovo Employee ccchen
Lenovo Employee
Posts: 297
Registered: ‎09-03-2018
Location: US
Views: 183
Message 6 of 6

Re: View License Expiration Date

Hi vkarani1,

Please check if you need further assistance with this post.  If you feel like the information provided resolved your issue please mark this thread as completed. Thank you!

 

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