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KeldVesth
Paper Tape
Posts: 1
Registered: ‎11-29-2018
Location: DK
Views: 126
Message 1 of 2

xClarity Administrator Remote Control failure - v 2.2.0

Hi,

 

We have a small issue with remote control.

When logging on to xClarity Administrator with domain\username and then starting remote control, we get an authentication error.

However, if we logon with username@domain.com the remote control works.

 

Is this a known error, or something that requires a fix?

 

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Lenovo Employee Inca_Roads
Lenovo Employee
Posts: 154
Registered: ‎04-16-2015
Location: US
Views: 120
Message 2 of 2

Re: xClarity Administrator Remote Control failure - v 2.2.0

KeldVesth,

Without more info, I would suggest you take a look at the IMM2 firmware (assuming you are trying to remotely control a Lenovo Server with an IMM2) and make sure it is at the latest firmware,  We saw something like this before, but I am hearing it was an IMM firmware issue that was resolved.  

If that doesn't resolve the issue, I would suggest conatcting Support.

 

Inca Roads

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