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Paper Tape
Posts: 1
Registered: ‎11-29-2018
Location: DK
Views: 126
Message 1 of 2

xClarity Administrator Remote Control failure - v 2.2.0



We have a small issue with remote control.

When logging on to xClarity Administrator with domain\username and then starting remote control, we get an authentication error.

However, if we logon with the remote control works.


Is this a known error, or something that requires a fix?


Lenovo Employee Inca_Roads
Lenovo Employee
Posts: 154
Registered: ‎04-16-2015
Location: US
Views: 120
Message 2 of 2

Re: xClarity Administrator Remote Control failure - v 2.2.0


Without more info, I would suggest you take a look at the IMM2 firmware (assuming you are trying to remotely control a Lenovo Server with an IMM2) and make sure it is at the latest firmware,  We saw something like this before, but I am hearing it was an IMM firmware issue that was resolved.  

If that doesn't resolve the issue, I would suggest conatcting Support.


Inca Roads

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