07-11-2019 02:16 PM - edited 07-12-2019 02:20 AM
After the latest drivers update (Wacom develops driver for Lenovo Active Pen 2), the long press of the top side button leads to activation of screenshot event (kind of Snip and Sketch). It interrupts any drawing activity. For example, Sketchable application has a color picking assigned to this button, which is interrupted by screenshot triggering.
Note: There are 2 side buttons on the Active Pen 2, and the top side button leads to the issue. It's not about usual top button at the end of the pen, and it's not about long tap of the pen itself (that "issues" were found in a huge amounts in the internet).
I found that
1. Working driver version: Lenovo Pen Service (Wacom provider) 126.96.36.199,
2. not working: 188.8.131.52.
Now, community, I ask you how and where to report the driver issue?
I reported the issue to Wacom support. Wacom denied to support me after they realized that I have Lenovo Active Pen 2, so you can see "Lenovo" in the title, not Wacom, that's why it's not a Wacom's problem. Not really clear situation, after all drivers have been downloaded from Wacom site and they are developed by Wacom.
Then I went to Lenovo support. I managed to communicate to USA Lenovo support, and they redirected me to my local Lenovo representatives (not USA ones) because of the laptop warranty location. How the laptop warranty is linked to Wacom driver bug?
After that destructive finger pointing, I came here.
Perhaps, could you suggest me any reasonable way to report a driver issue?
P.S.: For now I found older driver 184.108.40.206 in my local PC, as I stated in the "part 1" above, and it works as it is supposed to work, only disadvantage - current Lenovo Pen Settings app doesn't show a nice UI, but still pen works via Windows native support of stylus.