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2 Posts

10-07-2017

CZ

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Active pen 2 not working properly on lenovo yoga 720

2017-10-07, 21:02 PM

Hello,

I just bought my lenovo yoga 720 not long ago along with the active pen and its not working as it should. The pen is a little lag-ish. Like....I can draw only on the one side of the pen, when i turn the pen around it doesn't draw anymore. I tried to replace the nib, but it was the same as before.

So I was wondering if some of you also had this issue. Is there a way to solve it? Is it the pen's or laotop's fault? 

Thanks for any advice!

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28 Posts

10-02-2017

DE

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Re: Active pen 2 not working properly on lenovo yoga 720

2017-10-08, 16:15 PM

Hi,

 

mine is working fine. Did you rry reinstalling the driver?

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2 Posts

10-07-2017

CZ

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Re: Active pen 2 not working properly on lenovo yoga 720

2017-10-08, 16:51 PM
Hi,
I just tried it now, but its still not working properly, it seems a little better tho. So thank you for the advice.
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28 Posts

10-02-2017

DE

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Re: Active pen 2 not working properly on lenovo yoga 720

2017-10-10, 19:08 PM

Did you try changing the battery?

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7 Posts

09-17-2017

NZ

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Re: Active pen 2 not working properly on lenovo yoga 720

2017-10-16, 8:10 AM

Where are the drivers for the pen? I'm finding Illustrator is pretty much useless with the lag experienced from pen input - have you found any optimizations? Thanks

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28 Posts

10-02-2017

DE

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Re: Active pen 2 not working properly on lenovo yoga 720

2017-10-16, 17:42 PM

Hi,

 

the lag is very small with my system, not a problem at all.

Regarding drivers, I believe it might be the display side of it that creates the problem.

In device manager under human interface devices I have a WACON device wit a WACOM driver dated 07.12.2016.

I'd try there if you think it is a driver issue

regards

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31 Posts

03-09-2017

DE

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Re: Active pen 2 not working properly on lenovo yoga 720

2017-12-21, 10:46 AM

There is a thread in the German support forum, which is probably the same issue, but with other symptoms:

https://forums.lenovo.com/t5/Lenovo-IdeaPad-100-300-500-700/Yoga-720-13-nach-Active-Pen-Treiber-Upda...

 

The issue here was introduced by a driver update, maybe it is the same reason for you?

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32 Posts

01-07-2016

US

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Re: Active pen 2 not working properly on lenovo yoga 720

2018-01-28, 1:47 AM

.

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32 Posts

01-07-2016

US

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Re: Active pen 2 not working properly on lenovo yoga 720

2018-02-03, 21:55 PM

If you checked your battery, your nib, and Lenovo for the warranty, and nothing works. Try the following at your own risk. 
NOTE: some people report that their pen stopped working after a driver update. Check that you have the latest Wacom update; in my case the update did not help. 


I poured 99% proof rubbing alcohol down the AAAA battery compartment, shook it really well, blew into it. Some grit came out. Then I took the nib out, poured alcohol down the nib, and blew into the nib. Some black grit came out. I then placed my pen on top of my radiator heater (not too hot) and let it dry overnight. 
Next day my pen was working like new. It's been a week now and the pen is still working. Before, my pen worked intermittently.

However, I would call Lenovo first and try to get a replacement. They told me they could not send me one because I bought it from Amazon. 

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31 Posts

03-09-2017

DE

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  • Message 10 of 11

Re: Active pen 2 not working properly on lenovo yoga 720

2018-02-04, 19:37 PM

wrote:

If you checked your battery, your nib, and Lenovo for the warranty, and nothing works. Try the following at your own risk. 
NOTE: some people report that their pen stopped working after a driver update. Check that you have the latest Wacom update; in my case the update did not help. 


I poured 99% proof rubbing alcohol down the AAAA battery compartment, shook it really well, blew into it. Some grit came out. Then I took the nib out, poured alcohol down the nib, and blew into the nib. Some black grit came out. I then placed my pen on top of my radiator heater (not too hot) and let it dry overnight. 
Next day my pen was working like new. It's been a week now and the pen is still working. Before, my pen worked intermittently.

However, I would call Lenovo first and try to get a replacement. They told me they could not send me one because I bought it from Amazon. 


I think I will ask Amazon for a replacement pen and hope they will make Lenovo pay for it. I guess your idea could work as a last resort if the pen is not working at all, but this will definitely void any warranty. 

 

I'm curious if this is actually an update issue or just a hardware issue that is falsely connected to an update. Will keep this updated. 

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