Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

Lenovo NotebooksLenovo Yoga Series Notebooks
All Forum Topics

2 Posts


United States of America

6 Signins

23 Page Views

  • Posts: 2
  • Registered: ‎07-04-2017
  • Location: United States of America
  • Views: 23
  • Message 1 of 1

Audio stopped working on Yoga 720 13"

2017-07-29, 16:31 PM

I'm hoping someone can help me with the audio problem on my notebook.


After owning my Yoga for about 2 months, the audio stopped working.  I don't know exactly when it stopped, I don't recall that it stopped directly after a windows update or anything like that.  I am using the factory loaded Windows 10.  The speaker icon in the task bar has a small red X on it.  When I click the icon Windows goes through a troubleshooting process and tells me it found a fix and asks me to click the button to apply the fix and then restart, but the problem persists.  If I right click and choose playback devices, the only two things that show up are my bluetooth speaker - nothing related to the internal audio.  If I go into device manager, under "other devices" there are two entries for "Intel High Definition Audio."  Previously there was one entry, I don't know when the second shows up.  If I right click and select update driver, windows does a search online but does not find an update.


I have also gone to the Lenovo site and downloaded and installed the audio driver listed there but the problem continues.


I took it into geek squad since I purchased it at Best Buy, and the guy looked at it for a couple minutes and told me it's a hardware problem and it will need to be sent in for repair.


Any thoughs?  Any help would be greatly appreciated.



Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop





No, I don’t want to share ideas Yes, I agree to these terms