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Bouilo
Paper Tape
Posts: 2
Registered: ‎11-02-2018
Location: BE
Views: 131
Message 1 of 4

Bad keyboard cutout and backlighting

Hi,

 

I just received my Yoga c930. I'am quit happy with the product expect for the keyboard. The cutouts on some of the letters are really bad. When putting the blacklight on the "T" is really shaded, like there is some dirt on it. Is there a solution for this or is it just a manufacturing error and do I have to return it? 

Also the blacklighting on some letters are not really good (@, |, #, €, T, see picture). I find this not really acceptable on a product of this price.

 

Thanks in advance for your help.

 

Sr Support Specialist
Posts: 9,480
Registered: ‎11-30-2015
Location: PH
Views: 112
Message 2 of 4

Re: Bad keyboard cutout and backlighting

Hi Bouilo,

 

Welcome to the Community Forums.

 

As this may just be an isolated case, it would be better calling in the store you have it purchased from so you can just get a faster replacement. Have it reported as soon as possible.

 

Regards



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Bouilo
Paper Tape
Posts: 2
Registered: ‎11-02-2018
Location: BE
Views: 103
Message 3 of 4

Re: Bad keyboard cutout and backlighting

I understand this, but I purshased it online and tried to call the helpcenter but they don't have a section for YOGA series, so I don't know who to contact as I don't find a dedicated helpdesk email or so...

Retired Support Specialist
Posts: 402
Registered: ‎08-02-2018
Location: US
Views: 100
Message 4 of 4

Re: Bad keyboard cutout and backlighting

You can try calling our phone support at https://pcsupport.lenovo.com/us/en/supportphonelist for warranty repair options.



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