cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
GroneN
Fanfold Paper
Posts: 10
Registered: ‎06-23-2017
Location: NL
Views: 6,704
Message 1 of 8

Battery life suddenly took a huge hit (Lenovo Yoga 710 14IKB)

So I haven't used my laptop for a week or so, and when I started it up a few days ago, the battery life turned from a solid 7+ hours to a mere 4 hours!

 

I actually timed how long it took before the battery went down by 1% before this happened, so I did the same test after. When I tested it, for the first time, the battery went down 1% after 270 seconds(almost 5 minutes). Now it seems to lose the same amount of battery in a weak 140 seconds(just a little bit more than 2 minutes!).

 

Can someone please help me find the cause and if I can fix it? I loved this laptop because of its excellent battery life.

Sr Support Specialist
Posts: 9,129
Registered: ‎11-30-2015
Location: PH
Views: 6,674
Message 2 of 8

Re: Battery life suddenly took a huge hit (Lenovo Yoga 710 14IKB)

Hi GroneN

 

Greetings. 

 

You can initially set the power option to full performance and allow the machine to drain from normal use till 10% charge. Recharge the machine connecting the charger but not turning it on as we expect the charging LED of the battery indicator change from amber to blinking white until reach full charge.

 

As manual calibration was done, try to create a battery report

 

It would be better to have technical support informed especially if you already have an updated BIOS.

 

Hope this helps answer your query.

 

 

Regards



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

GroneN
Fanfold Paper
Posts: 10
Registered: ‎06-23-2017
Location: NL
Views: 6,644
Message 3 of 8

Re: Battery life suddenly took a huge hit (Lenovo Yoga 710 14IKB)

I've tried to recalibrate the battery by draining the battery until it turned off(which in my case is 5%) then recharging my laptop completely to 100%.


Sadly, this has had no effect on the battery, the battery is still well below the normal battery life, with about 4 hours of active use. 

 

I'm currently on 63% battery after about 1 hour and 10 minutes of use and I'm getting a battery life estimation of about 3 hours(estimated by batterybar)! I've had my laptop for about 4 months and the battery wear is at 2.1%.  Could it be my battery just went bad for some mysterious reason? Or did I do the recalibration incorrectly?

 

I also just want to say I really appreciate your support!

Sr Support Specialist
Posts: 9,129
Registered: ‎11-30-2015
Location: PH
Views: 6,636
Message 4 of 8

Re: Battery life suddenly took a huge hit (Lenovo Yoga 710 14IKB)

Hi GroneN,

 

Greetings.

 

The manual calibration you have done is ok as expected on how it should be done.

This can be used to inform technical support of battery issue with a created battery report.

 

Give them a call soon as convenient so that you can plan ahead with the recommended action plan from the support team.

 

Regards

 



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

GroneN
Fanfold Paper
Posts: 10
Registered: ‎06-23-2017
Location: NL
Views: 6,597
Message 5 of 8

Re: Battery life suddenly took a huge hit (Lenovo Yoga 710 14IKB)

Hi, so  I tried to make a battery report, but I get a message saying: "You do not have the permissions required to perform this action." 

 

 

Also, just in case the battery has gone bad, my laptop is still under warranty, but I bought the laptop in on Amazon in the US and moved to the Netherlands a few months ago. Do you know if it's possible I'd still get a free replacement battery?

Sr Support Specialist
Posts: 9,129
Registered: ‎11-30-2015
Location: PH
Views: 6,570
Message 6 of 8

Re: Battery life suddenly took a huge hit (Lenovo Yoga 710 14IKB)

Hi GroneN

 

Greetings.

 

You may need to open the CMD with administrator access.

 

Checking for Lenovo Yoga 710 14IKB international warranty support here.

 

You can try calling in Lenovo Netherlands 0900-654-654-0 (€ 1 per gesprek) and see if they would be able to use the base warranty under IWS policy. 

 

Hope this helps.

 

Regards

 

 



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

GroneN
Fanfold Paper
Posts: 10
Registered: ‎06-23-2017
Location: NL
Views: 6,564
Message 7 of 8

Re: Battery life suddenly took a huge hit (Lenovo Yoga 710 14IKB)

 

I succesfully made a battery report. What seems really odd is that my battery's capacity is seemingly in good condition actually. It still has 52160 mWh of the 5300 mWh. So it has to be software...

 

I'll try to contact Lenovo support and see if they have a solution,

 

Thanks for the support spidey101!

GroneN
Fanfold Paper
Posts: 10
Registered: ‎06-23-2017
Location: NL
Views: 6,542
Message 8 of 8

Re: Battery life suddenly took a huge hit (Lenovo Yoga 710 14IKB)

Hi, just a quick update. My battery was draining because google drive was usin 27% of the cpu. It fixed the problem.

 

Thanks for the support!

Check out current deals!


Shop current deals

Top Kudoed Authors