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Battery problem and diagnostics code - what next?

2019-12-04, 10:01 AM

Hello community.

After thorough diagnostics the software gave me a code for battery problems (W3JS847H324F-CAX99X). What shall you do next if you want to fix this problem? Should you send the code to some supporter or use it in another software, I actually don't know.


Best regards.


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Re: Battery problem and diagnostics code - what next?

2019-12-04, 12:21 PM

Hi ,




If the battery hardware scan failed and gave you an error then the battery has to be replaced. We suggest contacting our local support to get a battery replacement in accordance of the warranty. 


If the laptop is out of warranty then you can purchase the battery from a local store in your region. You can get the battery part number in our Parts LookUp website.


Let us know if you need additional information.


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