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2 Posts

01-14-2021

US

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Bluetooth Mouse Lag / Stutter on Lenovo Yoga 7i 14"

2021-01-14, 5:12 AM

Hello!

 

I recently purchased a Lenovo Yoga 7i 14" laptop and even more recently purchased a Bluetooth Microsoft Modern Mouse to go along with it. The mouse constantly lags, stutters, and sometimes shoots across the screen, especially if I don't move it for just a few seconds. I have pretty much ruled out the mouse and am considering returning the machine, even though I really like it otherwise. 

 

I have tried:

  • Disabling "Scroll inactive windows when I hover over them" (some articles/videos suggested trying this, but seemed to be for an older Windows update issue)

  • Changing mouse sensitivity

  • Trying a different Bluetooth mouse (new Logitech mouse), but had the same exact issues 

  • Deleting/reinstalling the Bluetooth mouse drivers

  • Wiping the drive and reinstalling Windows

  • A wireless mouse using an old USB dongle works fine, but I only have one USB port that I would like to use for other things...

  • Running Windows Bluetooth Troubleshooter via settings

  • I even went back to the store and paired my Bluetooth mouse with the same laptop demo model and it had the same exact issue, so it seems there is something wrong with this model that needs to be fixed 
    • I also tried pairing the mouse with other demo models in the store and they did not have the issue (again, I have pretty conclusively ruled out the mouse itself being the issue) 

One key thing to point out that I discovered: If I go to Settings and "Add a Bluetooth or other device" and leave the window up to continuously search for Bluetooth devices the issue completely goes away. To me, this seems to confirm it is not a hardware issue and that there is some setting within the code causing this very annoying problem. Unfortunately, this is not a good solution because these Settings windows cannot be minimized and is really not a desirable solution for a brand new computer that should be working perfectly.

 

Any help would be greatly appreciated and will try any suggestions offered. Thanks so much in advance!

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2 Posts

01-14-2021

US

4 Signins

30 Page Views

  • Posts: 2
  • Registered: ‎01-14-2021
  • Location: US
  • Views: 30
  • Message 2 of 2

Re:Bluetooth Mouse Lag / Stutter on Lenovo Yoga 7i 14"

2021-01-14, 23:43 PM

Replying to see if any Lenovo Support Specialists will try to help me fix this, thanks! 

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