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elj32
Paper Tape
Posts: 4
Registered: ‎02-07-2017
Location: IS
Views: 954
Message 1 of 2

Brand new Lenovo Yoga 710-15IKB problem

Hello, last thursday I got my brand new Lenovo laptop Yoga 710-15IKB. Everything went smoothly with the setup and the computer looked great was working fine.

 

When I finished setting up some essential programs browser etc, and was watching a youtube video my laptop just froze, fan was running but the screen keyboard cursor frozen. I thought nothing of it and restarted my computer and nothing happened after that. So I thought I was free to enjoy my good looking device.

 

But now after my third usage I closed my laptop and went out to run some errands I came back an hour later or so and tried to open my computer and keep on using it but to my surprise the screen stayed black. Completely black, no flickering or anything. So i tried to reboot it by holding the start button down for 10s giving the computer a minute or so to rest then turned it back on. Same thing happens Keyboard lights up for a second or two then the fans just keep running and the screen stays completely black.

 

This is extremely frustrating since this is a brand new computer and I desperately need it for studying and work.

 

Screen black, computer starts and runs I can hear the fans keyboard lights up at first but screen is completely black.

 

I would appreciate a quick response Lenovo, I had so high hopes for my new laptop.

 

Best regards,

 

Elisabet.

Support Specialist
Posts: 153
Registered: ‎11-28-2016
Location: GB
Views: 883
Message 2 of 2

Re: Brand new Lenovo Yoga 710-15IKB problem


@elj32 wrote:

Hello, last thursday I got my brand new Lenovo laptop Yoga 710-15IKB. Everything went smoothly with the setup and the computer looked great was working fine.

 

When I finished setting up some essential programs browser etc, and was watching a youtube video my laptop just froze, fan was running but the screen keyboard cursor frozen. I thought nothing of it and restarted my computer and nothing happened after that. So I thought I was free to enjoy my good looking device.

 

But now after my third usage I closed my laptop and went out to run some errands I came back an hour later or so and tried to open my computer and keep on using it but to my surprise the screen stayed black. Completely black, no flickering or anything. So i tried to reboot it by holding the start button down for 10s giving the computer a minute or so to rest then turned it back on. Same thing happens Keyboard lights up for a second or two then the fans just keep running and the screen stays completely black.

 

This is extremely frustrating since this is a brand new computer and I desperately need it for studying and work.

 

Screen black, computer starts and runs I can hear the fans keyboard lights up at first but screen is completely black.

 

I would appreciate a quick response Lenovo, I had so high hopes for my new laptop.

 

Best regards,

 

Elisabet.


Hi Elj32,

 

Welcome to the Forum.

 

Lenovo can always book the unit for an assessment but at this instance I would recommend you to contact the retailer in order to get a new replacement unit.

 

Regards.

 

 

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