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06-30-2017

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  • Message 11 of 37

Re: Brand new Yoga 720 13 Touchscreen not working

2017-07-12, 21:12 PM

I hacve not yet heard anything about this issue being resolved. There's a brand new set of BIOS updates you can grab on the lenovo companion, but so far that does nothing for me. 

I've been in contact with technical support and all of them keep saying that this is a DOA - but obviously it's a software issue. 

Of course I can return it and get a new one, but that would be an extreme hassle for me since Im traveling all summer. 

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2 Posts

08-22-2017

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  • Message 12 of 37

Re: Brand new Yoga 720 13 Touchscreen not working

2017-08-22, 22:25 PM

Hello,

 

The touchscreen on my Yoga 720 stopped working as soon as I plugged a HDMI cable through an adapter for USB-C. The laptop is not even a month old and the touch screen was working before I plugged the HDMI cable into the adapter.

 

I tried desactive and activate the touch screen but it didn't work.

 

Any solutions?

 

Thanks

 

 

Moderator comment: Post and replies merged in. Subjects edited.

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2 Posts

08-22-2017

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  • Message 13 of 37

Re: Brand new Yoga 720 13 Touchscreen not working

2017-08-23, 15:19 PM

anyone ?

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5 Posts

08-26-2017

FR

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  • Message 14 of 37

Re: Brand new Yoga 720 13 Touchscreen not working

2017-08-26, 11:46 AM

Same thing fore me, I was working under Gimp with the stylus, I was editing a path, and the pointer bugged between my finger and the stylus. I closed Gimp, restarted Yoga ; Since the touch screen no longer works with the fingers. It now only works with the stylus. From memory it happened on the night of the 24th to the 25th of August. Since (today 26 August) I have updated the Bios and the drivers communicated through the Lenovo online help, but the touch screen still does not work.

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8682 Posts

01-13-2008

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  • Message 15 of 37

Re: Yoga 720 touchscreen stop working

2017-08-26, 11:42 AM

The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored - questions and answers belong in the forum so that others may contribute and benefit. ... GeezBlog

 

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  • Message 16 of 37

Re: Yoga 720 touchscreen stop working

2017-08-26, 11:46 AM

The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored - questions and answers belong in the forum so that others may contribute and benefit. ... GeezBlog

 

Communities: English Deutsch Español Português Русскоязычное Česká Slovenská Українська Polski Türkçe Moto English

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08-26-2017

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  • Message 17 of 37

Re: Yoga 720 touchscreen stop working

2017-08-26, 17:52 PM

Same thing happened to me around the same time. Anyone found a fix? I tried most thing but nothing has worked. Support team are you there?

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1 Posts

09-06-2017

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  • Message 18 of 37

Re: Brand new Yoga 720 13 Touchscreen not working

2017-09-06, 2:19 AM

I am having the exact same problem after putting the laptop to sleep. It's infuriating and really needs to be fixed! I am seriously not buying another Lenovo product if I have to put up with this.

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  • Message 19 of 37

Re: Yoga 720 touchscreen stop working

2017-09-06, 15:59 PM

The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored - questions and answers belong in the forum so that others may contribute and benefit. ... GeezBlog

 

Communities: English Deutsch Español Português Русскоязычное Česká Slovenská Українська Polski Türkçe Moto English

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1 Posts

09-09-2017

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  • Message 20 of 37

Re: Brand new Yoga 720 13 Touchscreen not working

2017-09-09, 6:31 AM

Same issue here.

Stylus works, but other touch inputs are not processed at all.

I tried deactivating and reactivating the touchscreen through device manager, installed all up-to-date drivers, and even resetted the windows in order to solve the problem, but touchscreen is still not working.

 

It's only three weeks old. Lenovo, please find a solution for this.

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