09-28-2017 05:29 PM - last edited on 09-28-2017 06:13 PM by NateS
I have had my Yoga for a month or two with no issues. Today, I started it up and was going to do some work on the computer. Start using my pen, and it works fine. Go to scroll up with my finger, and the screen is completely un-reactive. I don't know how to fix it.. I tried to restart the computer, thinking maybe it was just a fluke, but still nothing. Again, the pen is working completely fine with no lag or issues. I looked in the driver, and the message says that the device is working fine when I go to the HID for touchscreen. Anyone else have similar problem?
Moderator comment: Merged in. Subject edited.
09-28-2017 06:31 PM - edited 09-28-2017 06:37 PM
Same had it for 2 months as well. it seems 2 months is as long as these laptops can last. How many people is having this issue and why is it happening now it's so annoying
09-30-2017 11:02 AM
Same here, bought it a month ago. Touchscreen wasnt working while installing Windows, after about an hour it suddenly started functioning.
So now I have a laptop where the touchscreen/digitizer works about 25% of the time, starts and stops working while using it randomly, turning it into a beautiful looking laptop with a hefty price premium for a non-functioning feature.
The best thing, the active digitizer was one of my key requirements and reasons to replace my 4 year old notebook.
This is absolutely ridiculous from Lenovo, support pretends to not know of the issue that apparently very many people have with this gorgeous device. I doubt an RMA will help anything if so many devices have it and Lenovo obviously has no idea why.
10-09-2017 09:42 AM
Has similiar problem here, Yoga 720 13 purchased 3-months ago, touch screen worked before, then suddenly not working, sometimes it works again after several reboots, then not working again, now its completely broken.
although I know the OP and many other replies are from June-August, I still suspect my problem is related to this update that Lenovo Companion app installed:
"Wacom Touch Firmware Package - 10  - V.02.16"
11-05-2017 12:47 AM
welp, I should report back that the touch screen of my Yoga 720 13 is working again after a month using it as regular laptop, this 'miracle' happens after I upgraded to Windows 10 1709 Fall Creators Update, its not an immediate effect so maybe just coincidence lol but the thing is, the touch screen works again in couples of days after the upgrade, and it has been working fine for several weeks now, maybe I'm just lucky ?
11-05-2017 01:07 AM - edited 11-05-2017 01:07 AM
Wow lucky i hope some other people report good news about something like that this issue has gone on too long with no fix, as for me it's been around a month too but no luck.
12-18-2017 09:37 PM
I have the same problem.
During the first use, "Watcom Device" did not seem to be there, I had no error but no touch screen does not fit. After sending an email to lenovo, they suggested that I reset the PC. After that, I had the error on "Watcom Device". I looked for a new driver that I installed but without success. Finally, I uninstalled "Watcom Device" and reinitialized. Now I do not have it anymore and my screen is still not touch.
Thanks for your help