01-05-2019 01:04 AM
I unpacked my brand new Yoga C930 this morning and tried to enter the BIOS (UEFI) settings through the Novo Key (Fn + Power). The C930 had been configured and ordered at the German Lenovo Shop run by Digital River.
I was shocked to see that the machine prompts for a system / supervisor password for the BIOS.
I did a thorough reasearch (online manual, misc. forums) for something like a default password. I even gave it a few tries using different passwords I figured out myself, but obviously didn't succeed.
Does anyone know if there's a universal password that Lenovo use for end-of-line testing or customization of built-to-order devices? To talk to the official support, I'd have to wait another two days till Monday, I'm afraid. Unlike in the U.S., Lenovo doesn't provide any help to the European customers during the weekend.
Any idea, folks? Thanks in advance.
Kind regards and all the best for 2019
Solved! Go to Solution.
01-05-2019 07:26 AM
I doubt Lenovo is going to share a backdoor password even if one exists as it would negate the whole idea of having a BIOS password.
I'd think your best bet is to either return the device or ask the shop you got it from what they did.
01-05-2019 08:28 AM
There is no default or backdoor password. Could it have been a "store return"? If you or someone with you didn't set it, it must have been set by the dealer or distributor.
02-08-2019 08:35 PM
Thanks for your attention. Lenovo immediately took measures to replace the unit. It took another three weeks for the new CTO model to arrive. Anyway, the new C930-13IKB came with a generously prolonged warranty. Once again I'm deeply satisfied with the outstanding support by Lenovo.