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bekahg_smith
Paper Tape
Posts: 2
Registered: ‎03-12-2017
Location: US
Views: 876
Message 1 of 4

Built in fingerprint scanner started not recognizing my fingerprint

My fingerprint scanner has been working just fine but recently kept having trouble recognizing it. Now it won't work at all on any finger and it is clean...

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 841
Message 2 of 4

Re: Built in fingerprint scanner started not recognizing my fingerprint

Hi there, Bekahg         -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

Could you please share the system model details?

Also,  you should remove/uninstall the Fingerprint driver from Device manager, then install it from Windows Update, then it works fine!

Update us how it goes.

 

 

           

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution

bekahg_smith
Paper Tape
Posts: 2
Registered: ‎03-12-2017
Location: US
Views: 808
Message 3 of 4

Re: Built in fingerprint scanner started not recognizing my fingerprint

It's a Lenovo Yoga. I looked throught the device managers' section and couldn't find the fingerprint scanner drive to uninstall either

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 799
Message 4 of 4

Re: Built in fingerprint scanner started not recognizing my fingerprint

When you have a moment, can you please refer to this that was filed regarding a similar issue and let me know if it is relevant to the problem you are seeing?

 

Update us how it goes.

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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