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3 Posts

03-12-2017

United States of America

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  • Message 1 of 4

Built in fingerprint scanner started not recognizing my fingerprint

2017-03-12, 22:42 PM

My fingerprint scanner has been working just fine but recently kept having trouble recognizing it. Now it won't work at all on any finger and it is clean...

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3815 Posts

12-24-2015

India

2177 Signins

71411 Page Views

  • Posts: 3815
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  • Location: India
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  • Message 2 of 4

Re: Built in fingerprint scanner started not recognizing my fingerprint

2017-03-13, 12:37 PM

Hi there, Bekahg         -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

Could you please share the system model details?

Also,  you should remove/uninstall the Fingerprint driver from Device manager, then install it from Windows Update, then it works fine!

Update us how it goes.

 

 

           

Regards,

 

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3 Posts

03-12-2017

United States of America

3 Signins

60 Page Views

  • Posts: 3
  • Registered: ‎03-12-2017
  • Location: United States of America
  • Views: 60
  • Message 3 of 4

Re: Built in fingerprint scanner started not recognizing my fingerprint

2017-03-21, 23:23 PM

It's a Lenovo Yoga. I looked throught the device managers' section and couldn't find the fingerprint scanner drive to uninstall either

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3815 Posts

12-24-2015

India

2177 Signins

71411 Page Views

  • Posts: 3815
  • Registered: ‎12-24-2015
  • Location: India
  • Views: 71411
  • Message 4 of 4

Re: Built in fingerprint scanner started not recognizing my fingerprint

2017-03-28, 5:41 AM

When you have a moment, can you please refer to this that was filed regarding a similar issue and let me know if it is relevant to the problem you are seeing?

 

Update us how it goes.

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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