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2 Posts

11-24-2019

GB

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C740 crooked hinge

2019-11-24, 11:57 AM

 

I've received my device for almost a week now. So far so good. However, I've recently noticed that the left hinge is slightly crooked and when I press on the hinge plate(bottom-left screen corner), it starts squeaking. Should I ask for a replacement?

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2030 Posts

07-22-2010

US

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Re: C740 crooked hinge

2019-11-24, 14:37 PM

Welcome to the forums.  I am a customer just like you.  I do not speak for Lenovo.  With that being said if it was mine I would ask for an exchange.  If the squeaking gets worse or something else happens and you ask for it to be fixed later I can see support saying its CID(Customer Induced Damage) and decline warranty service.  

 


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3 Posts

12-14-2019

CA

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Re: C740 crooked hinge

2019-12-14, 17:50 PM

I have experienced same problem in a week after receiving the laptop. it was even worse to see the broken left bottom corner. with the similar experience, I would say this is a design defect, no way to get better even after repair. decide to return and get refund for mine.

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1 Posts

03-13-2020

SK

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Re:C740 crooked hinge

2020-03-13, 10:59 AM

I have problem with the hinge - Lenovo Yoga c740 purchased 3 months ago. Lenovo acknowledged the issue as warranty repair - expect to repair it in two weeks time in service depot. However the hinge part is not available due to the supply shortages due to coronavirus and they do not know when it would be... too bad.

 

Problem described here:

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1 Posts

09-22-2020

IL

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Re:C740 crooked hinge

2020-09-22, 18:46 PM

Hi

 

Can you please share your ticket id number ?  

 

I have same problem and lenovo support refuse to handle it , claiming that its my problem 

 

Thanks

Sasha

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