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2 Posts

11-24-2019

United Kingdom of Great Britain and Northern Ireland

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C740 crooked hinge

2019-11-24, 11:57 AM

 

I've received my device for almost a week now. So far so good. However, I've recently noticed that the left hinge is slightly crooked and when I press on the hinge plate(bottom-left screen corner), it starts squeaking. Should I ask for a replacement?

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2133 Posts

07-22-2010

United States of America

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Re: C740 crooked hinge

2019-11-24, 14:37 PM

Welcome to the forums.  I am a customer just like you.  I do not speak for Lenovo.  With that being said if it was mine I would ask for an exchange.  If the squeaking gets worse or something else happens and you ask for it to be fixed later I can see support saying its CID(Customer Induced Damage) and decline warranty service.  

 


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 I do not work for, nor do I speak for Lenovo. I will not respond to unsolicited private messages. Questions belong in the forum so it may   help other forum members as well.
T14s Gen 2, T14, T490, TP 25 Retro, X1 Yoga 3rd Gen, W510 850 EVO, A30p
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3 Posts

12-14-2019

Canada

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Re: C740 crooked hinge

2019-12-14, 17:50 PM

I have experienced same problem in a week after receiving the laptop. it was even worse to see the broken left bottom corner. with the similar experience, I would say this is a design defect, no way to get better even after repair. decide to return and get refund for mine.

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1 Posts

03-13-2020

Slovakia

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Re:C740 crooked hinge

2020-03-13, 10:59 AM

I have problem with the hinge - Lenovo Yoga c740 purchased 3 months ago. Lenovo acknowledged the issue as warranty repair - expect to repair it in two weeks time in service depot. However the hinge part is not available due to the supply shortages due to coronavirus and they do not know when it would be... too bad.

 

Problem described here:

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1 Posts

09-22-2020

Israel

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Re:C740 crooked hinge

2020-09-22, 18:46 PM

Hi

 

Can you please share your ticket id number ?  

 

I have same problem and lenovo support refuse to handle it , claiming that its my problem 

 

Thanks

Sasha

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1 Posts

11-20-2020

United States of America

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Re:C740 crooked hinge

2020-11-20, 23:30 PM
having same problem! Can you suggest, how to fixed it. Thanks
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1 Posts

01-14-2021

Australia

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Re:C740 crooked hinge

2021-01-14, 3:43 AM

Hi all,

 

I bought my laptop less than a year ago and have the same problem on the right side.
I contacted Lenovo ... see what they said. In the meantime, any one had this solved ?

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1 Posts

01-31-2021

India

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Re:C740 crooked hinge

2021-01-31, 13:59 PM

Did you manage to fix this issue?

 

If so, was Lenovo service fixed it for free? 

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1 Posts

05-12-2021

United States of America

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Re:C740 crooked hinge

2021-05-12, 13:47 PM

Hello everyone! 

 

I purchased my C740 in the last few days of 2019 and my warranty expired in January of 2021. I am having the same issue (LEFT SIDE HINGE) as shown in the video above. I can't believe that there are so many of us that have this issue and yet Lenovo is not interested in helping out. Anyone find any tutorial videos on how to fix this? 

 

Kind regards,

Aniruddh Padmanaban

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2317 Posts

11-04-2019

United States of America

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  • Message 10 of 10

Re:C740 crooked hinge

2021-05-12, 15:27 PM

@ rudyman954 wrote:

Hello everyone! 

 

I purchased my C740 in the last few days of 2019 and my warranty expired in January of 2021. I am having the same issue (LEFT SIDE HINGE) as shown in the video above. I can' believe that there are so many of us that have this issue and yet Lenovo is not interested in helping out. Anyone find any tutorial videos on how to fix this? 

 

Kind regards,

Aniruddh Padmanaban

 

Hello @ rudyman954!

 

Thanks for posting at the Community Forums!

 

You may check this link to see instructional videos on how to remove and replace parts on your Yoga C740 laptop.

 

Here's another link that contains your machine's hardware maintenance manual and you may also use this link to purchase the needed parts for it to work properly again.

 

Thanks,

Adriel_Lenovo

Lenovo Support

 



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