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8 Posts

12-27-2019

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  • Message 11 of 22

Re: C940 15 Nvidia Update through Geforce Experience not working

2019-12-27, 17:58 PM

I am having the same issues - Concerning things I have observed:

  • Nvidia drivers are not supported
  • Uninstall / reinstall does not help with support - nothing from nvidia reinstalls - just windows only
  • Drivers downloaded from lenovo do not install from nevidia installer - sometimes works if you point the windows update manager to the extracted install files.
  • Geforce experience does not help resolve support
  • Windows installs 431.31 with NVIDIA Control panel
  • When I run any game or anything that should be using descrete graphics - the task manager monitors it's use as 0% and integrated goes to 100% (basically the GTX 1650 is not being used)
  • Cannot manually set the prefered processor to the GTX 1650 
  • The laptops monitor does not seem to be connected to the video card (MOST CONCERNING):
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8 Posts

12-27-2019

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  • Message 12 of 22

Re: C940 15 Nvidia Update through Geforce Experience not working

2019-12-27, 18:34 PM

I found a workaround - Manual Driver Install

So here's what you going to want to do:

  • Download and begin the installation for the latest drivers from NVIDIA - I know this won't complete; we are getting the files out from the installer.
  • During this installation process it will ask you where to extract the install files to - usually something like: 'C:\NVIDIA\DisplayDriver\441.66\Win10_64\International'. Select your directory and allow the installer to extract the files. 
  • After extraction the installer will fail as expected - DON'T close the window just yet - copy the extracted files to a new location and take note of it. Once you close the installer it will delete the directory that it extracted to ('C:\Drivers\NVIDIA\DisplayDriver\441.66\Win10_64\International')
  • The following steps might not be neccesary - try skipping to the driver install section; but if it fails becasue windows thinks it already has the best drivers come back here to remove the currently installed drivers.
    • disconnect from the internet - will keep the windows auto-driver install at bay for now
    • Open the Device Manager and uninstall the device (NVIDIA GTX 1650 with Max-Q Design - should be under the Display devices drop down) and make sure that the "Delete the driver software for this device option" is checked.
    • Scan for changes in the Device Manager under the action menu. It should now appears a 3D device under a Other Devices tree in the Device Manager. If you having a hard  time getting it to stay as this device (auto-updates keep changing it to the old NVIDIA drivers) simply right click and disable it. 
  • Now right click on the device and click Update Drivers.
  • Click "Browse my computer for driver software"
  • Click "let me pick from a list of available drivers on my computer"
  • Click "have disk"
  • Browse to the directory you copied with the driver install files and go to \NVIDIA\DisplayDriver\441.66\Win10_64\International\Display.Driver and select the nvaci.inf file to get the NVIDIA driver listings.
    2019-12-28 10_43_09-Edit Message - Lenovo Community.png
  • Click the very last NVIDIA GTX 1650 with Max-Q Design and click next
  • follow the rest of the Install process and boom - should be working 

 

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11 Posts

08-26-2016

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  • Message 13 of 22

Re: C940 15 Nvidia Update through Geforce Experience not working

2019-12-28, 12:44 PM
Thanks for the effort. Unfortunately it didn't work on my machine... Windows says it doesn't find any driver in the folder.
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8 Posts

12-27-2019

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  • Message 14 of 22

Re: C940 15 Nvidia Update through Geforce Experience not working

2019-12-28, 17:39 PM

Ahh I see where I dropped the ball here:

 

I forget to specify the file you needed to select - It's nvaci.inf - I also updated my earlier posts.

0 person found this solution to be helpful.

This helped me too

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11 Posts

08-26-2016

AT

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  • Message 15 of 22

Re: C940 15 Nvidia Update through Geforce Experience not working

2019-12-28, 18:23 PM
You, fine sir, are a genius. It worked!!!
It's weird, it's a hacky workaround - but it worked.
Thank you very much - and PLEASE LENOVO, FIX THAZ!
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11 Posts

08-26-2016

AT

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  • Message 16 of 22

Re: C940 15 Nvidia Update through Geforce Experience not working

2019-12-31, 0:38 AM
Dammit... some Windows or Lenovo automatic update reinstalled the old driver... I give up...
LENOVO - FIX THIS!!
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8 Posts

12-27-2019

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  • Message 17 of 22

Re: C940 15 Nvidia Update through Geforce Experience not working

2020-01-05, 2:40 AM

That happened to me just recently - follow my guide then do this:

https://www.howtogeek.com/263851/how-to-prevent-windows-from-automatically-updating-specific-drivers/

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11 Posts

08-26-2016

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  • Message 18 of 22

Re: C940 15 Nvidia Update through Geforce Experience not working

2020-02-03, 17:28 PM

Hurray... Geforce 442.19 (released Feb/3/20 successfully installed through GFE without any problems.  :)

Thanks dear Lenovo / Nvidia wizards for making this possible...

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5 Posts

02-07-2020

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  • Message 19 of 22

Re: C940 15 Nvidia Update through Geforce Experience not working

2020-02-07, 2:35 AM

Hi @MrSpotmarker, how did you get the update to install? I was using DDU to uninstall the old driver and manually install the driver through device manager. But then Windows kept reverting me to the old version after about 24 hours.

 

Did the update stick?

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11 Posts

08-26-2016

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  • Message 20 of 22

Re: C940 15 Nvidia Update through Geforce Experience not working

2020-02-08, 12:43 PM

Hi!

 

I just had the standard driver installed - the outdated one that was provided by Lenovo Vantage. No trickery with DDU, no registry hacks, no nothing. 

And when GFE told me again that there is a new driver I just gave it a shot and expected that I'll get the "your system is not compatible"-like message. Just - I didn't. GFE just installed the 442.19 driver that was released on 02/03/2020 and the laptop is fine with it. 

So basically - I just updated the driver through GFE the same way I do with my desktop machine and my old laptop but now it works. Happy me :)

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