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3 Posts

07-05-2020

United States of America

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C940 15 Warranty void after clean install of windows 10 pro

2020-07-05, 9:57 AM

Hello ,

 

I have erased all content of my SSD drive and reinstalled a fresh copy from Microsoft aka clean install.
I have purchased premium care support and i had an issue with my OS so I have contact the premium support.
They have told me that because i have installed fresh copy of windows 10 and i have not using Lenovo image for my computer ,
They can't support me as my warranty is void and because of that they can check my computer and cant send onsite technician as they cant examine my laptop.
 

I also manage to speak with a manager from Lenovo Israel and he also confirmed that I have to use Lenovo OS image and not a clean install of the OS.
 

This is made me mad and i cant understand why I cant use my own OS which is clean of bloatware and get support as i should have.
I have checked the contract and I cant see that i cant use my own OS nowhere in the contract.
 

Can some one advise if this is legit? this is really void my warranty?
How can i get in contact with higher level within Lenovo  Headquarters?

 

Thanks,

Gilad

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170 Posts

04-26-2020

United Kingdom of Great Britain and Northern Ireland

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Re:C940 15 Warranty void after clean install of windows 10 pro

2020-07-05, 14:04 PM

Presumably you made an image of the factory OS just in case .......

 

It's never wise to completely wipe a drive. The recovery partitions are there for a reason.

 

I know there is a lot of Lenovo crap on the machines but that's what you get if you buy from any mainstream manufacturer. Only laptops from MSI and such are totally clean.

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3 Posts

07-05-2020

United States of America

7 Signins

105 Page Views

  • Posts: 3
  • Registered: ‎07-05-2020
  • Location: United States of America
  • Views: 105
  • Message 3 of 3

Re:C940 15 Warranty void after clean install of windows 10 pro

2020-07-05, 14:52 PM
I have downloaded the image from lenovo just in case. But is that a good reason to void my warranty? I have bought premium care with extra 50$ in cost and there is nothing in there that said i can't install clean OS. Do you know if the warranty will be void in such case? and what Israeli support say its right?
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