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03-14-2017

IE

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Camera Not Working - Yoga 510-14ISK

2017-03-14, 2:16 AM

Hi,

 

My camera is not working where I get the error message 0xA00F4244(0xC00D36D5) in the windows camera app.

 

 

There is an option to click called "learn how" in the windows camera app along with the error code, this lead me the microsoft website where I followed one of the steps to resolve this issue. I tried to update the driver which didn't work then I tried the option "Uninstall your webcam driver and scan for hardware changes". The steps I followed can be seen in the link below:

 

https://support.microsoft.com/en-us/help/13753/windows-10-can-not-find-or-start-the-camera

 

Neither of these options worked where "imaging devices" does not appear in device manager, even when you select "show hidden devices".

 

There was an option to contact microsoft regarding the issue, to go into a live chat. I was unable to contact lenovo live chat so I tried microsoft's.

 

In the live chat they controlled my laptop remotely to try resolve the issue. They tried installing drivers from the lenovo website and uninstalling McAfee antivirus with no success.

 

They reinstalled windows believing it to be as a result of corrupted files, this also did not work.

They then again attempted to install the drivers from the lenovo website with no luck yet again.

Microsoft support recommended I contact lenovo and ask for the relevant drivers given my issue.

 

The easy camera drivers are still located on my D drive. When I go through the setup wizard this does not resolve the issue either.

 

Camera does not appear in the toolbar of my lenovo settings app. When I search for it in the app it wont load where I just get this:

 

 

Can anyone help me please?

 

Thanks,

 

Thomas

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3 Posts

03-14-2017

IE

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Re: Camera Not Working - Yoga 510-14ISK

2017-03-14, 2:48 AM

I managed to resolve this immediately after posting all that and going through all of that ordeal...

 

I looked at my keyboard, saw the camera symbol on F8 and decided to press it to see if it does anything.

 

 

 

Hope my embarrassing situation saves you hassle in the future, also to show you to learn to laugh at yourself when something like this happens, I know I certainly am now.

 

Good luck,

 

Thomas

1 person found this solution to be helpful.

This helped me too

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2 Posts

08-22-2017

US

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Re: Camera Not Working - Yoga 510-14ISK

2017-08-22, 13:46 PM

I did try pressing the F8 and still the camera isnt working. Why is that?

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1 Posts

09-29-2017

CH

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Re: Camera Not Working - Yoga 510-14ISK

2017-09-29, 10:55 AM

Thank you so much Thomas for sharing this. I have every now and then problems with the webcam and will remember this easy solutions. I have seen this F8 camera sign when logging in but never paid any attention to it. So thanks again!

Cheers, Isa

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3 Posts

02-08-2019

SA

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Re: Camera Not Working - Yoga 510-14ISK

2019-02-08, 16:10 PM
Dear Thomas,

I tried all the ways but the problem still exits. So can you please send me the process of reset because your image is not complete.

Please help me to resolve issue.

Thank u
Regards
Samba
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1 Posts

04-15-2020

US

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Re:Camera Not Working - Yoga 510-14ISK

2020-04-15, 15:44 PM

Thanks - would be helpful if the computer suggested to press that button

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1 Posts

05-14-2020

GB

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Re:Camera Not Working - Yoga 510-14ISK

2020-05-14, 11:10 AM
F8 does not work, updates do not work, privacy settings checked, Windows updates done, lenovo vantage looked at, lenovo website looked at.. No details on camera in that. It is totally hopeless and Lenovo need to sort this
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